Have a feedback for Delhi metro? Here's how you can share

Published on Jul 31, 2022 04:38 PM IST

Share your feedback from 1st to 28th August on DMRC’s official website 

Survey links for each topic will be available for four days, after which it will be updated regularly on the official website. 
Survey links for each topic will be available for four days, after which it will be updated regularly on the official website. 
By | Written by Yagya Sharma, New Delhi

Do you have a feedback for the Delhi metro, and want to share it? The Delhi Metro Rail Corporation (DMRC) will be conducting an online survey for feedback from the commuters on various components of metro services and facilities.

The eighth edition of Online Customer Satisfaction Survey - 2022 will be open from Monday till August 28. The survey would contain detailed feedback from the participating commuters on individual topics with a comprehensive questionnaire. It will also seek suggestions for improvements.

To participate in the survey, commuters can visit the DMRC's official website- www.delhimetrorail.com.

The Survey form will be available in both English and Hindi and it includes seven topics on which feedback is sought from the participants.

The survey links for one topic will be available on DMRC’s website for four days, after which, the next topic will be made available for feedback. As the survey includes seven topics it will be concluded over a span of 28 days.

Questionnaire will be based on important aspects of Metro functioning such as:

• Availability & Accessibility

• Facilities offered to customers

• Information

• Quality of services

• Customer Service

• Outside Metro Area

• Security, Safety & Comfort

Read| Delhi Metro’s busiest 2 lines hardest hit after lockdown, shows data

The purpose for organizing this survey is to find out what passengers think of the services being provided to them. The results of the survey “will be helpful for assessing and making necessary improvements in various components of the Metro facilities and services”, as per the body.

DMRC is a centre-state joint venture that operates the Delhi Metro and is involved in planning and implementation of metro rail, monorail, and high-speed rail projects.


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