Delhi Police announces public hearings every Saturday at all stations

Delhi Police will hold weekly public hearings every Saturday for complaints and suggestions, enhancing accountability and citizen engagement in policing.

New Delhi: Delhi Police will be organising a weekly public hearing – “Thana Divas-Jan Sunwai” – at all police stations every Saturday, following directions from lieutenant governor Taranjit Singh Sandhu to provide a public platform to raise complaints, seek assistance, and share suggestions relating to policing and public safety.

Under the guidelines, complaints received during the hearings will subsequently be uploaded to a portal. (HT Archive)

The hearing will be held between 10 am and 2 pm and will start from the coming Saturday, an officer said.

According to a circular issued by Delhi commissioner of police (CP) Satish Golchha, it will be mandatory for all supervisory officers from the ranks of special commissioners of police (Special CPs) to assistant commissioners of police (ACPs) to attend public hearings in rotation to ensure swift redressal of every complaint.

“The CP has mandated a time-bound inquiry and disposal of grievances along with creation of dedicated assistance desks and citizen-friendly environments,” said special commissioner of police (crime, perception management and media cell) HGS Dhaliwal.

Under the guidelines, complaints received during the hearings will subsequently be uploaded to the portal, and police stations will have to maintain separate records of grievances received during the hearings.

The circular said that SHOs, ACPs and district DCPs would be personally responsible for holding the hearings, warning that any delay, negligence or casual handling of grievances would be viewed seriously, the officer added.