Home ministry to have grievance-redressal system on Twitter

The home ministry will start a ‘Twitter Sewa’ service where all tweets related to it will be available to a designated officer in the ministry in aggregated form.

In order to have an effective redressal of grievance posted on Twitter, the home ministry has decided to launch a ‘Twitter Seva’ service with the help of Twitter India.

Union home minister Rajnath Singh at Parliament. The home ministry will start a ‘Twitter Sewa’ service where all tweets related to home ministry will be available to a designated officer in the ministry in aggregated form. (PTI File)

Ministries of external affairs, railways and commerce are already using this software. Once the home ministry also starts using it, all tweets related to home ministry will be available to a designated officer in the ministry in aggregated form.

“It could be a tweet tagged to home ministry’s handle or it could catch certain key words in a tweet and make them available to the ministry. If there is anything on which any action is required, the ministry will get in touch with department concerned to inform them about it. The ministry is now deciding upon the resources it will have to put in for an effective Twitter Seva,” said a home ministry official who spoke on the condition of anonymity.

Union home secretary Rajiv Mehrishi on Thursday discussed the issue with a delegation of Twitter led by Raheel Khursheed, Head of Twitter Seva for South Asia and South East Asia, and chalked out plans for the launch of the ministry’s ‘Twitter Seva’.