IndiGo outage: Passengers fume over slow check-ins, long queues after airline's ‘system slowdown’

IndiGo outage: In an advisory, IndiGo said customers may face increased wait times, including slower check-ins and longer queues at the airport.

Updated on: Oct 5, 2024, 17:19:08 IST

By HT News Desk | Edited by Aniruddha Dhar

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IndiGo outage: IndiGo said on Saturday that it is currently experiencing a temporary “system slowdown” across its network, which affected its website and booking system. In an advisory, the airline said customers may face increased wait times, including slower check-ins and longer queues at the airport.

IndiGo said it is currently experiencing a temporary “system slowdown” across its network. (AFP File Photo)

IndiGo experienced a major system outage around 12:30pm, disrupting flight operations and ground services at airports nationwide.

Also Read | IndiGo pilot refuses to take-off saying duty hours over, flight delayed by 5 hours

The outage has left many passengers unable to board flights or book tickets, leading to considerable delays and frustration for those stranded at the airports

“We are currently experiencing a temporary system slowdown across our network, affecting our website and booking system. As a result, customers may face increased wait times, including slower check-ins and longer queues at the airport,” IndiGo said in the advisory.

“Our airport team is available and fully dedicated to assisting everyone and ensuring a smooth journey. Be assured, we are working diligently to restore stability and normalcy as quickly as possible. We regret the inconvenience caused and appreciate your understanding and patience during this time,” IndiGo added.

Also Read | Lessons for aviation sector from IndiGo’s new financial results

IndiGo operates over 2,000 flights, including international, per day.

How passengers reacted

“@IndiGo6E it’s good to invest in new aircrafts but how about improving the ground services! This is the scene at indigo counters at Bangalore T1 for last one hour. Additional counters are required, disturbing to see old people suffering. @DGCAIndia please notice,” one user, @daks_reaper, posted on X.

“Technical Glitch at @IndiGo6E. Airport looks like Railway Station,” @Masterji_UPWale wrote.

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HT News Desk
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