IndiGo ropes in independent experts to find out gaps after week-long mass flight cancellations
The domestic airline said Chief Aviation Advisors LLC will conduct an independent root cause analysis of the recent operational disruptions.
IndiGo on Friday said its board has approved the appointment of a specialised consulting firm to independently probe and assess the recent flight disruptions.
The domestic airline said Chief Aviation Advisors LLC, led by Captain John Illson, will conduct an independent root cause analysis of the recent operational disruptions and suggest areas for improvement.
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The decision comes after the recommendation of the Crisis Management Group (CMG) constituted by the IndiGo Board just after disruptions started in the first week of December.
“Captain Illson brings more than four decades of aviation experience across the FAA, ICAO, IATA and major global carriers. With an illustrious track record in global air transport, he brings extensive expertise in global aviation strategy, customized consulting, safety leadership, setting international standards, and new aircraft technologies,” IndiGo said in a statement.
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The airline, the largest in India, cancelled hundreds of flights starting from December 2, leading to chaos across major airports in the country and causing hardships to thousands of passengers.
“The objective is to conduct an independent root cause analysis of the recent operational disruption, besides opportunities for improvement,” it added.
The move also comes amid intensifying probe against the airline by regulator DGCA and the Ministry of Civil Aviation over the massive disruptions which resulted in severe hardships to passengers.
IndiGo said that the review will begin at the earliest, and the independent expert reviewer will submit a comprehensive report to the Board upon completion.
The airline had earlier identified preliminary factors like newer amendments to the Flight Duty Time Limitations (FDTL) order for the disruption. It also mentioned other contributing factors such as “minor technical glitches, schedule changes, adverse weather conditions.”
