Rural residents in Allahabad are all set to get 'five star' services at the community health centres (CHCs). Under the second phase of 'Improving Service Quality Standard Project', SIFPSA (State Innovation in Family Planning Project Services Agency) has identified five CHCs in Allahabad which will soon be converted into an ideal health centre with AC operation theatres, air cooled patient's waiting area, state-of-art investigation facility, 24-hour generator back-up, clean drinking water, neat wards and round-the-clock emergency services.
The SIFPSA will release Rs 4.50 crore to each CHC for upgrading the facilities.
The CHCs will be later awarded a special 'logo' and 'stars' on the basis of hundred point check list prepared on the basis of facilities and services provided at the centres.
After a base-line survey SIFPSA has identified five CHCs at Shankargarh, Jasra, Ramnagar, Behria and Soraon in Allahabad for the three-year service quality improvement project.
The SIFPSA will release Rs 4.50 crore to each CHC for renovation and annual maintenance of CHC building, purchasing of life saving apparatus and equipment and its maintenance, AC for OTs, invertor, water cooler, display board, client chart, arrow signs, linen, mask, cut sheet, draw sheet and consumables like syringes, surgical and utility gloves, lab reagents, cotton bandage, bleaching powder, OT shoes and slippers. The bio-medical waste disposal system will also be developed at the CHCs.
A six-member quality circle team led by medical officer incharge will be formed at each CHC which will ensure the quality and availability in six major areas at the CHC. These are sanitation, power, water, logistics (medicines and consumables), Management Information System (MIS) and publicity of the services. The team will meet every month to identify and solve the problems concerning these areas.
{{/usCountry}}A six-member quality circle team led by medical officer incharge will be formed at each CHC which will ensure the quality and availability in six major areas at the CHC. These are sanitation, power, water, logistics (medicines and consumables), Management Information System (MIS) and publicity of the services. The team will meet every month to identify and solve the problems concerning these areas.
{{/usCountry}}A hundred point check list has been prepared on basis of facilities, services, ANC and post-natal care, immunisation, emergency, IUCD and labour, male and female sterilisation, cleanliness of wards, suggestion box, sign boards and Management Information System (the regular upkeep of patients records and other services). The services of these CHCs will be reviewed every quarter by a joint team of CMO and DIFPSA and CHC getting above 90 points in all the four quarters will get Rs one lakh additional grant. The CHCs with a good check point will also be awarded a special logo and stars and a wide publicity of these CHCs will be made, said project manager DIFPSA Dr Meenakshi Tripathi.
Dr Tripathi said service quality project objective is to ensure minimum quality standards at CHC, improved and readily available health services, judicious utilisation of government funds, increase health coverage area and health benefits to the rural patients. The project would also focus on reducing patient's waiting period, clean toilets, sterilisation units, adequate staff, drinking water facility and availability of latest diagnostic and treatment facilities at CHCs, she added.
"In the first phase, the project was launched in Sitapur and Saharanpur and the results were quite encouraging. The staff orientation workshops have already started under the project," she further informed.
CMO Dr Shantimal Singhavi said the project would definitely improve service quality and for the first time the rural patients would get 'star services' at the CHCs.