With a large number of companies from non-English speaking European countries eyeing India for outsourcing work, BPOs and KPOs here have started hunting for people proficient in Spanish, German, French and other foreign languages to support the clientele.
"The Indian BPO companies are now looking towards non-English speaking markets such as Eastern Europe and other countries to tap the potential in these unexplored terrains. Thus they need to provide native language support in French, German, Spanish, Japanese, Italian and so on," Saurabh Gupta, Research Director, Everest Research Institute said. Currently, various third party BPOs and KPOs such as vCustomer, Patni, SmartCube are providing services in multiple languages.
"Clients want standardised and seamless customer experience for their customers. So, be it a customer calling from China, US, Europe, companies today wants that their customers should get same experience and service quality," Patni BPO Senior Vice President and Head Sanjiv Kapur said.