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Consumers fret over 'single-site' set-tops

Digitisation of 120,000 cable homes in India's IT capital is expected to pick up from current levels of 78% after the Karnataka HC lifted a temporary ban on Tuesday.

Updated on: Apr 18, 2013 01:56 AM IST
Hindustan Times | By , Bangalore
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Digitisation of 120,000 cable homes in India's IT capital is expected to pick up from current levels of 78% after the Karnataka HC lifted a temporary ban on Tuesday.

HT Image
HT Image

However, consumers continue to struggle with a range of issues, such as what happens to the set-top boxes when they shift homes.

"Since set-top boxes are encrypted to work with a particular multi-service operator (MSO), they become redundant if the area to which the customer moves to is serviced by another carrier," said a local cable operator.

In some areas, cable operators are squabbling with MSOs, who downlink signals for the former, over the issue of who owns the boxes, a home-end device that is necessary for going digital.

MSOs say the box belongs to consumers, while cable operators claim the issue hasn't been resolved.

A set-top box costs Rs. 799 plus taxes.

Many consumers who have gone digital say they were not given reciepts for their set-top boxes, which may jeopardise warranty.

In Gujarat, where four cities – Ahmedabad, Rajkot, Surat and Vadodara – need to go digital, the upgrade is likely to resume as the high court has refused to extend a stay sought by the Cable Operators' Association of Gujarat, which had argued for more time.

(Inputs from Zia Haq in Delhi)

 
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