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No-frill's ticket to nowhere

Go Air, a budget airline launched recently, had promised to fly Poonam Kalani from Delhi to Jaipur for just Rs 1,220 ? which is what cabbies charge for the 250-odd km journey.

india Updated: Feb 16, 2006 01:55 IST

Go Air, a budget airline launched recently, had promised to fly Poonam Kalani from Delhi to Jaipur for just Rs 1,220 — which is what cabbies charge for the 250-odd km journey. And a taxi ride is exactly what Kalani got on Wednesday afternoon.

When Kalani, an NRI booked on the airline’s Delhi-Jaipur G8142 flight, as well as other passengers reached terminal IA of Delhi Airport, they were informed that Go Air did not operate any flight from the city.

“We produced our tickets. Even airport officials were taken aback. They told us that we were probably confusing the name of the airline with Goa Airways,” said Kalani, who lives in San Francisco.

The airline is yet to set up an office at the Delhi Airport. The call centre was unhelpful. “They have an office in a village near the airport,” an airport official said.

She and another passenger, Madhu Mittal, managed to speak to a Go Air official. “The official refused to refund us our money,” said Kalani. Finally, with help from airport officials, the duo contacted the airline’s Mumbai-based officials, who arranged a taxi for the passengers to take them to Jaipur.

Neither Kalani nor Mittal was informed about the change in Go Air’s flight schedule. No official of Go Air was available for their side of the story.

First Published: Feb 16, 2006 01:55 IST