Return cost of faulty handset, mobile firm told

The district consumer disputes redressal forum has ordered a mobile phone company, HTC India, Gurgaon, to return full amount of a purchased mobile to consumer besides paying Rs 5000 as compensation.

The district consumer disputes redressal forum has ordered a mobile phone company, HTC India, Gurgaon, to return full amount of a purchased mobile to consumer besides paying Rs 5000 as compensation. The mobile company had failed to provide appropriate handset to complainant Karan Monga (29) of Bathinda, who purchased a phone in November 2012.

HT Image

As his new handset gave problem, he was given old handsets time and again. The complainant was also not satisfied with the handsets he replaced at a local dealer, following which he moved the consumer forum on September 27, 2013.