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customer support

McDonald's gets emotional over Snack Wrap's return in unusually long post

McDonald's is officially bringing back Snack Wrap. Beloved menu item to return on July 10.
Updated on Jun 04, 2025 01:44 AM IST

AI agents are doing the work of 100 employees, says Indian CEO in UAE

Alok Kumar is the UAE-based co-founder and CEO of CozmoX.
Updated on May 01, 2025 12:21 PM IST

Zomato lays off 600 customer support staff as it increases AI use to cut costs

The Gurugram-based company had hired as many as 1,500 employees under its Zomato Associate Accelerator Program (ZAAP) a year ago for customer support roles.
Published on Apr 01, 2025 05:18 PM IST

World’s largest call centre uses AI to hide Indian accents

Teleperformance is deploying AI to soften the accents of Indian agents.
Published on Mar 02, 2025 09:39 AM IST

HP intentionally made each customer wait 15 minutes on support calls. Here's why

Hewlett Packard has reportedly revoked a controversial policy decision to make customers wait 15 minutes on support calls.
Published on Feb 22, 2025 10:59 PM IST