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SBI employee steps out to help disabled man complete bank formalities, wins praise online. Watch

An SBI employee is being praised online for stepping outside to help a disabled man complete banking formalities. 

Published on: Jan 19, 2026 11:10 PM IST
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A video highlighting an act of empathy by a State Bank of India (SBI) employee has struck a chord with millions on social media, drawing praise for putting humanity before procedure. The clip, shared on Instagram by content creator Dinesh Sonawane, has crossed over 3 million views.

The video has garnered more than 3 million views. (Instagram/@so_nawane_dinesh)
The video has garnered more than 3 million views. (Instagram/@so_nawane_dinesh)

The video shows a man who cannot walk, seated on a bicycle. According to the caption, the man was unable to enter a bank branch for the past 5 years due to mobility issues. Instead of turning him away, an SBI employee stepped outside the bank to complete all formalities, from paperwork to deposits, ensuring he could access banking services with dignity.

Sonawane’s caption further narrated the story in Hindi, describing how the man begs only to send money home each month and how the bank employee came out of the branch to help him.Aaj ye dekh kar ek baat samajh aayi — Bhagwan agar kisi se kuch chheen leta hai, toh ye bhi ensure karta hai ki uske aage insaaniyat ka haath zaroor ho,” the post read.

“Life already hard hai. Let’s make social media a little kinder,” it added.

Watch the video below:

Social media reactions

The video prompted an outpouring of emotional reactions. “Yahi hai India ki khoobsurti,” one user wrote.

“It's good that you praise such persons who don't think there job as a burden and does something for humanity,” commented another.

“Today for the first time State Bank of India won hearts,” wrote a third user.

“Most of the bank employees do this if ramp facility not available for divyang customers, but unfortunately people keep posting jokes on bankers' lunch . Thanks for posting this reel,” commented another.

“This made me remember my SBI days.....many times we also did this ..infact I went to a dadi's home to take her consent and thumb impressions ....she was extremely delighted and blessed me by touching my head,” said one user.

  • Bhavya Sukheja
    ABOUT THE AUTHOR
    Bhavya Sukheja

    Bhavya Sukheja is a Senior Content Producer at Hindustan Times with over 6 years of experience in digital journalism. She specialises in covering stories that reflect everyday human experiences, with a focus on viral videos, social media trends, and human-interest features that inform readers while sparking meaningful conversations. She loves chasing page views and finding stories that tug at readers’ heartstrings. Known for her strong news sense, Bhavya has a keen ability to spot emerging trends and craft angles that transform viral moments into impactful narratives. Her coverage spans pop culture, entertainment, global affairs, and the internet’s most talked-about topics, helping readers better understand the context behind what is trending online. Before joining Hindustan Times, Bhavya worked with Republic World and NDTV, where she developed her skills in real-time reporting and digital storytelling. Working in fast-paced newsrooms helped her build an editorial approach that prioritises accuracy, clarity, and audience engagement. Bhavya is driven by a curiosity about how people communicate and connect in the digital age. She is particularly interested in stories that highlight cultural shifts, shared emotions, and the evolving nature of online conversations. When she is not tracking trends or producing stories, Bhavya enjoys unplugging and spending time with her cat.Read More

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