An entire customer support unit of the Indian team was allegedly terminated during a brief five-minute virtual call by an American financial firm, leaving the team in shock. The staff, who were instructed to work remotely for the day, received an unexpected meeting invitation late into their evening shift announcing the mass layoff without severance for newer recruits. Expressing frustration over corporate vulnerability, an affected worker shared their experience online.
“Laid off over a Google Meet,” an employee wrote on Reddit. Explaining the situation, the person continued, “I was a part of the customer support team until yesterday for a US Bank. They asked us to work from home yesterday due to operational reasons. I was doing a 6.30 pm shift and at 9.30 pm they just invited us on a Google Meet and told us the entire Indian Customer service team has been fired!”
The individual continued, “All 80employees! All gone… 80 families affected just with a 5min call... I feel bad that we work for these corporates who can throw us anytime and regret that I used to work hard at my job. Also, Idk how I will get a new job! This is petty.”
What did social media say?
{{/usCountry}}The individual continued, “All 80employees! All gone… 80 families affected just with a 5min call... I feel bad that we work for these corporates who can throw us anytime and regret that I used to work hard at my job. Also, Idk how I will get a new job! This is petty.”
What did social media say?
{{/usCountry}}An individual wrote, “Sorry, OP! This is devastating. What reason did they state for this action?” The OP responded, “They were not getting the expected output from the Indian team... Bullc**p! Because their US time had the maximum amount of attrition and discretionary time, and would hardly get things right... Wherein we, because of job security, would always push ourselves in the name of job security!”
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Another commented, “Not directly, but they may be offloading a part of their workload.”
A third asked, “Any severance?” The OP replied, “No severance... for people working for 1 year, they will get 15 days pay for every year worked.”
(Disclaimer: This report is based on user-generated content from social media. Hindustantimes.com has not independently verified the claims and does not endorse them.)