Update: DoorDash is back up for users across the United States after a brief outage on Tuesday morning. DownDetector showed no new outage reports after 12 p.m. EDT.
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Initial report: DoorDash is down for thousands of customers across the United States. According to several social media users, they contacted customer support and were informed that it could take a few hours for the platform to be fully operational again.
DoorDash Support also issued a statement, saying, "We’re currently experiencing issues with the DoorDash platform. Please know that we’re doing everything we can to resolve this as quickly as possible. Thanks for your patience and for being a loyal DoorDash customer."
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DownDetector reports
According to DownDetector, reports of problems began increasing around 10 a.m. EDT on Tuesday. The outage peaked at around 10:30 a.m., with more than 40,000 reports recorded. Most users reported issues with the DoorDash app.
{{/usCountry}}According to DownDetector, reports of problems began increasing around 10 a.m. EDT on Tuesday. The outage peaked at around 10:30 a.m., with more than 40,000 reports recorded. Most users reported issues with the DoorDash app.
{{/usCountry}}One person reported, "I had just placed my order. They took the payment then the whole DD system crashed. Website nor App let you login. Error states to check your connection but they're the ones with a connection issue. Hope I get my order or at least my money back."
Another added, "There are too many people trying to get on the app which makes it take longer to come back up."
A third person complained, "Both website and app are not working, website direct you to use the app instead but the app is also showing an error and ask you to retry again."
Another user reported, "In Phoenix, the app has automatically logged me back in, but I cannot access anything in the app just yet. I was logged out by the app beforehand."
Another expressed, "Down in SW Missouri still. Can’t log in, can’t even use my crimson card because it’s locked and I can’t unlock it without logging in. This is what happens when you let Artificial Intelligence run your company DoorDash."