Update: As of 10:30 p.m. EDT, many of the reported issues appeared to have been resolved, though some users continued to report intermittent problems. Chipotle has not yet issued an official statement regarding the cause of the outage or when services were fully restored.
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Initial report: The Chipotle app appears to be down for thousands of users across the United States. According to Downdetector, reports of issues began surging around 4:15 p.m. EDT on Sunday, with many frustrated customers taking to social media to complain that the outage had "ruined Father's Day."
Customers attempting to place pickup or delivery orders reported a range of issues, including login failures, error messages, slow-loading pages, and checkout problems. Others said they were unable to access rewards accounts or complete transactions through either the app or the website.
One person wrote on X, "Hey chipotle your app is down and I'm starving trying to order!"
{{/usCountry}}One person wrote on X, "Hey chipotle your app is down and I'm starving trying to order!"
{{/usCountry}}Another added, "Chipotle what’s up with the site man."
A third user reported, "I also can’t login. Just getting the “well, this is just the pits” message. Same for the website too. Two of my friends said the same thing. Looks like this is a real outage."
Another commented, “Bru I was just about to order.”
Another customer wrote, “Hey Chipotle. The app is down and stores don’t know how to make the high protein burrito!!!”
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About Chipotle Mexican Grill
Chipotle Mexican Grill is a leading American fast-casual restaurant chain known for its customizable Mexican-inspired menu, including burritos, burrito bowls, tacos, quesadillas, and salads.
Founded in 1993 by Steve Ells in Denver, the company began as a single restaurant near the University of Denver. Inspired by taquerias in Mission District, Ells sought to offer high-quality ingredients served quickly in a fast-casual setting.
Today, Chipotle operates thousands of restaurants across the United States and several international markets, including Canada, United Kingdom, France, Germany, and countries in the Middle East.