Players across the country have reported problems accessing Ubisoft services early Friday. Hundreds of users have complained about login failures, connectivity errors and issues launching games through Ubisoft Connect, as per Downdetector.
Despite the surge in user complaints, Ubisoft had not posted an official statement confirming a widespread outage.
What is happening with Ubisoft Connect?
According to StatusGator, more than 4,500 outage reports were logged within 24 hours. StatusGator said it detected login issues affecting Ubisoft's desktop application around 12:07 am on July 17.
Most complaints involved users being unable to sign in to Ubisoft Connect. Others reported connection failures, synchronization problems and error messages while trying to access their game libraries.
Players from the United States, Canada, Australia, Belgium and the United Kingdom were among those reporting problems.
The company's official support documentation notes that login failures can occur during ongoing maintenance or service degradation and advises players to check the Ubisoft Help homepage for updates.
However, Ubisoft itself has not issued a public statement confirming a widespread outage.
{{/usCountry}}However, Ubisoft itself has not issued a public statement confirming a widespread outage.
{{/usCountry}}How to fix Ubisoft Connect login issues
While waiting for an official update, Ubisoft recommends several troubleshooting steps that may resolve login problems if the issue is not caused by a server outage.
According to Ubisoft Support, players should first verify whether there is an ongoing maintenance period or service degradation. If the servers are operating normally, users can try the following:
1. Check that your internet connection is stable.
2. Ensure Ubisoft Connect is not running in offline mode.
3. Launch Ubisoft Connect with administrator privileges.
4. Verify that antivirus software or a firewall is not blocking the application.
5. Update or reinstall Ubisoft Connect to the latest version.
6. Restart the launcher after completing the above steps.
Ubisoft says an outdated version of the desktop client or blocked network permissions can also prevent successful logins.
Also read: Ubisoft cancels six games, including Prince of Persia remake: Here’s why it happened
Earlier this month on Ubisoft
Ubisoft announced earlier this month that it had hired Christoph Hartmann, vice president of Amazon Games, to head its "Creative House 2" business, which oversees games in the Tom Clancy series, including "Splinter Cell" and "The Division".
Take-Two Interactive, the business behind the video game titles Borderlands, BioShock, and Civilization, owns 2K, which Hartmann co-founded and oversaw.