For failing to fulfil its commitment to send a couple to the desired destination and for not informing them about the objections raised by the Canadian embassy against his case file within time, the district consumer disputes redressal forum has ordered a city-based immigration firm to pay Rs 25,000 as compensation to a SAS Nagar resident for causing him mental and physical harassment.
The firm has also been asked to refund Rs 39,000 (810 Australian dollars) paid by the complainant to an Australia-based skill assessment body, Vetassess, following the instructions of the immigration firm.
The order was pronounced after Tarun Kinger complained against Genesis Immigration and Education, Sector 17-E, Chandigarh. As per the complaint, Tarun had approached the firm for emigration to Australia, following which he paid the processing fee of Rs 12,500 and AUD 810 to Vetassess for the processing of his application under the skilled worker category. He contended that despite the fact that Vetassess cleared his case, the immigration firm forced him to prepare his case for Canada and not Australia, to which he eventually agreed.
The firm processed and prepared his application for Canada after getting satisfied with his documents. He further alleged that his case was rejected due to non-submission of the birth certificate to the Canadian embassy by the immigration firm, though he had given it to firm along with other documents.
Kinger also blamed the firm for concealing the fact that his application had been rejected. He contended that if the firm had informed him in time, he could have filed the application again after attaching the required documents.
Kinger said though Rs 12,500 charged by the immigration firm was refunded, the remaining amount spent by him at different stages was not refunded.
In its reply, the firm said that Tarun had paid AUD 810 as processing fee directly to Vetasses (an Australian body) using his credit card. The firm representatives further said that despite reminders, Tarun did not submit the proper birth certificate.
The forum, however, observed that no such written objection over lack of any document was raised by the immigration firm. “Even after spending a huge amount, energy and precious time, the complainant failed in his attempt to settle aboard,” said the forum in its order. It also noted that the complainant did not go to Australia to enter into a contract with the “unknown party (Vetasses)”, but had paid it at the behest of the firm. “This shows that the opposite parties have created another shield for their own benefit,” it stated.