The Shimla Jal Prabandhan Nigam Limited (SJPNL) through customer service team has successfully resolved over 1,600 complaints and queries through its 24x7 water services helpline (87671-98000) so far.
All types of water service related issues including billing, connection, collection, network maintenance, metering, mobile/email alerts, customer care, reading, and operation & maintenance — can now be easily registered through the helpline.
According to an SJPNL spokesperson, the corporation’s top priority is to ensure uninterrupted and efficient water supply for the citizens of Shimla. Customer care centres are working diligently to address complaints at the earliest possible time.
The spokesperson further informed that the corporation has appealed to the public of Shimla to contact the 24x7 helpline (87671-98000) for any water-related complaints, queries, or suggestions. He added that all complaints received through this helpline are being resolved on a priority basis to ensure a more transparent, responsive, and reliable water service system for consumers.