Delhi Government delivered on 99.5% of doorstep service requests

When launched by chief minister Arvind Kejriwal on September 10 last year, the scheme offered 40 services. Last month, on August 11, the government added 30 more services, taking the total number of services offered to 70.
New Delhi: Delhi chief minister Arvind Kejriwal with Dy CM Manish Sisodia and other ministers at the launch of the scheme for doorstep delivery of public services, in New Delhi, Monday, Sept 10, 2018. (PTI Photo) (PTI9_10_2018_000303B)(PTI)
New Delhi: Delhi chief minister Arvind Kejriwal with Dy CM Manish Sisodia and other ministers at the launch of the scheme for doorstep delivery of public services, in New Delhi, Monday, Sept 10, 2018. (PTI Photo) (PTI9_10_2018_000303B)(PTI)
Updated on Sep 10, 2019 01:44 AM IST
Copy Link
New Delhi | ByHT Correspondent

In a year since the launch of doorstep delivery of services, the Delhi government has delivered on 2.15 lakh requests, completing around 99.5% of the services booked, according to a report prepared by the administrative reforms department on Monday.

Tuesday marks a year since the launch of the initiative. When launched by chief minister Arvind Kejriwal on September 10 last year, the scheme offered 40 services. Last month, on August 11, the government added 30 more services, taking the total number of services offered to 70.

Data provided by the administrative department, which is in charge of the initiative, stated that in the last one year, as many as 1,369,284 calls were received for doorstep delivery of services. Off the 13.69 lakh calls received, 216,054 calls were booked as service requests. Of the 2.16 lakh services that were booked, 99.5% of the services were delivered.

“The maximum demand has been from the revenue and transport departments. The gap between the total calls received and the number of services booked looks wide because we receive many queries and complaints as well. Such calls do not require further processing and hence, do not qualify as services booked,” an official in the department said.

The entire scheme currently involves the services of 125 mobile sahayaks (coordinators), 100 call centre executives, 11 supervisors, 35 dealing assistants and 25 coordinators. The services that are currently available to people under the doorstep delivery scheme include delivery of certificates, such as caste, income, domicile and marriage; getting a new water connection, driving licence, ration card, vehicle registration, duplicate registration certificates (RC) and change of address in RC.

Each service costs 50 and documents for the services would be collected from an applicant’s home by government agents or ‘mobile sahayaks’. Delivery of the final document is done either hand-to-hand or by post.

Data accessed by Hindustan Times revealed that residents who availed of the highest number of services were from Seemapuri (90%), Shahdara (87%), Vivek Vihar (87%) and Alipur (85%). The areas with the lowest requests of the approved services include Kanjhawala (29%), Mehrauli (43%), Punjabi Bagh (49%) and Defence Colony (55%).

So far, the maximum demand for the services pertains to services offered by the revenue department, which provides caste, income, domicile and marriage certificates, among others, to an applicant’s doorstep. Transport services, such as getting a driving licence or duplicate RC are the second most popular, under the existing scheme.

However, the government is yet to launch the third phase of the scheme. As per the plan, the government intends to increase the total services provided under the scheme to 100. “Thirty more services are under the process of being rolled out. We are fine-tuning the existing system. It has not been a completely smooth ride; we faced technical glitches and then had to change the entire software. Now, things are gradually getting streamlined,” said another official involved with the project.

Data with the government’s revenue department suggests that despite the introduction of the doorstep delivery scheme, the conventional way of getting marriage, income, and EWS certificates — by physically visiting the offices of subdivisional magistrates — continues to be popular among the applicants. About 80% of the applications received were through the direct window, but the doorstep delivery service is catching up gradually, said officials.

SHARE THIS ARTICLE ON
Close Story
QUICKREADS

Less time to read?

Try Quickreads

  • NIA spokesman in a statement said that on Monday the NIA arrested two accused Tanveer Ahmad Wani of Achagoza, Rajpora, Pulwama and Peer Arshad Iqbal, alias Ashu of Khwaja Bagh, Baramulla in Jammu and Kashmir. (HT Photo/ Representational image)

    NIA arrests two from Jammu and Kashmir for cross-LoC trade, terror funding

    The NIA has arrested two accused in Jammu & Kashmir in the cross-LoC trade and terror funding case. Earlier, the NIA had conducted multiple raids across the Valley in the terror-funding case. NIA spokesman in a statement said that on Monday the NIA arrested two accused Tanveer Ahmad Wani of Achagoza, Rajpora, Pulwama and Peer Arshad Iqbal, alias Ashu of Khwaja Bagh, Baramulla.

  • Three-tier security will be in place for the entire Amarnath Yatra route, including the mountains in the south and central Kashmir. (HT File Photo)

    Three-tier security in place across Jammu and Kashmir for Amarnath Yatra

    With a day left for the start of the Amarnath Yatra, high-level security is in place across Jammu and Kashmir, especially in Kashmir valley, where foolproof security arrangements have been made for the peaceful conduct of the yatra, which is taking place after two years. Three-tier security will be in place for the entire yatra route, including the mountains in the south and central Kashmir.

  • The police have announced a suitable reward for clues leading to the arrest of LeT commander Talib Shah, the brain behind recent terror activities, in Jammu and Kashmir’s Rajouri and Poonch districts. (PTI File Photo)

    LeT behind blasts in Jammu and Kashmir’s Rajouri, 2 operatives arrested

    Ahead of the annual Amarnath pilgrimage, the Jammu and Kashmir Police on Tuesday claimed to have solved recent blasts in Kotranka and Budhal areas of the Rajouri district with the arrest of two Lashkar operatives. The police have launched searches for Talib Shah. “A huge cache of explosive material, including five improvised explosive devices (IEDs), was recovered at the disclosure of the LeT operatives”, additional director general of police (ADGP), Mukesh Singh said.

  • Union minister of state for women and child development Dr Mahendra Munjapara on Tuesday said cash incentives given to pregnant women under the Pradhan Mantri Matritva Vandana Yojana will now be given in two instalments instead of three. (Representative Image/HT File)

    Now, cash incentives to pregnant women to be given in 2 instalments:Union minister

    Union minister of state for women and child development Dr Mahendra Munjapara on Tuesday said cash incentives given to pregnant women under the Pradhan Mantri Matritva Vandana Yojana will now be given in two instalments instead of three, and women will also be given a cash incentive of 6,000 on the birth of a second girl child.

  • Police say weapons and narcotics were recovered from the slain persons. They are believed to have come to receive a cache of arms and narcotics and facilitate infiltration of militants, they said. Two suspected overground workers (OGWs) of militants were on Tuesday shot dead by the Army near the Line of Control (LoC) in Jammu and Kashmir’s Kupwara. (AP File Photo)

    2 suspected OGWs of militants killed in Jammu and Kashmir’s Kupwara

    Two suspected overground workers (OGWs) of militants were on Tuesday shot dead by the Army near the Line of Control (LoC) in Kupwara district of Jammu and Kashmir, police said. Police say weapons and narcotics were recovered from the slain persons. They are believed to have come to receive a cache of arms and narcotics and facilitate infiltration of militants, they said.

SHARE
Story Saved
×
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Wednesday, June 29, 2022