New citizen-driven app to map potholes, garbage, waterlogging across Gurugram

RaastaFix allows residents to report potholes, garbage, or waterlogging in under 30 seconds

Published on: Aug 19, 2025, 04:46:14 IST

By Leena Dhankhar

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In a move to tackle Gurugram’s civic issues, an app has been launched allowing citizens to directly report complaints to civic agencies.

A view of the app dashboard. Credit: HT Photo (HT Photo)

RaastaFix.com, launched five days ago, allows residents to report potholes, garbage, or waterlogging in under 30 seconds. Each complaint is geo-tagged, time-stamped, and automatically forwarded to civic agencies, including the Gurugram Metropolitan Development Authority (GMDA), Municipal Corporation of Gurugram (MCG), NHAI, PWD, RWAs, MLAs, and councillors.

Developed by Antino, the app features a colour-coded status tracker which allows citizens to monitor progress in real time.

The idea is to create a digital pothole registry and waterlogging map for Gurugram. “Within seconds of uploading a picture, all stakeholders will get alerts with exact locations and images. One click, one culture shift at a time, the app aims to bring everyone on the same page,” said Pravin Kaushal, advisor at Antino.

Antino Founder and CEO Vinay Krishna Gupta said the app aims to blend civic-tech with AI to address immediate infrastructure challenges and long-term technology goals. “We are building a local model where potholes, flooding, and waste management are tackled through citizen participation while laying the foundation for AI-driven governance, smart city data systems, and talent development,” he said.

Kaushal said, “We must act before the next monsoon. Gurgaon needs revolutionary municipal reforms. Flooding is tied to two factors — civil engineering and preventive measures. We are working hand in hand with agencies on the latter, and invite VCs, founders, and civic leaders to join us in building a sovereign AI future for the city,” he said.

The initiative has also drawn the attention of senior officials. At a recent meeting at the Haryana Institute of Public Administration (HIPA), Chief Principal Secretary to CM Rajesh Khullar asked the RaastaFix team to integrate five key civic verticals into their portal — sanitation, construction and demolition (C&D) waste, stray animals, potholes, and sewer/flooding.

Complementing the app is Gurugram Rising, another forum led by Kaushal—that aims to catalyse deep-tech collaboration and policy dialogue. He has been hosting weekly meetings across Sohna, Dwarka Expressway, Golf Course, and Manesar, drawing more than 100 participants, including over 65 startup founders and 15 venture capitalists.

“My goal is to make India a sovereign leader in AI — not just a consumer but a creator of frontier technology. Gurgaon Rising is about bringing talent, capital, and mission together to build that future,” said Kaushal.

The initiative aligns closely with the Ministry of Electronics and IT’s IndiaAI Mission, which focuses on using AI to drive economic growth, improve governance, and foster societal progress. “This is a microcosm of what’s possible when civic innovation and national technology strategy unite — cleaner cities, smarter governance, and a stronger AI future for India,” said Radhakanth Kodukula, CTO of Antino.

With civic bodies struggling to keep pace with Gurugram’s rapid urbanisation, residents and innovators alike believe such partnerships can bridge gaps in governance. From fixing potholes to preventing urban flooding, Gurugram’s experiment with civic-tech and AI may well become a model for other cities.

ABOUT THE AUTHOR
Leena Dhankhar
Leena Dhankhar is Senior Editor and Bureau Chief, Gurugram, at Hindustan Times, where she has spent over 17 years chronicling the transformation of one of India's fastest-growing urban regions. From starting her career as a crime reporter to leading the Gurugram bureau, her journalism has been defined by investigative reporting, in-depth storytelling and an unwavering focus on public interest. Over nearly two decades, she has reported extensively across crime, politics, civic governance, elections, real estate, environment, courts, sports, education and entertainment, covering Gurugram, Faridabad, Nuh and Palwal. Her reporting has exposed several major scams and systemic failures, including insurance frauds, waste management irregularities, illegal arms manufacturing units in Nuh, illegal mining in the Aravallis, organised crime networks and governance lapses affecting millions of residents. Known for her investigative work and exclusive stories, Leena has reported on high-impact national issues, including the Nicaragua charter flight carrying Indian migrants that was turned back amid allegations of human trafficking, exposing the growing network of illegal immigration rackets. Her work has also focused on gang wars, prison administration, juvenile crime, women and child protection systems, the functioning of the Juvenile Justice Board and Child Welfare Committee, and environmental challenges such as pollution, waterlogging and deteriorating civic infrastructure. Beyond hard news, Leena has extensively documented Haryana's rich heritage, forests and wildlife, bringing attention to the state's historical landmarks, biodiversity, conservation efforts and ecological challenges through immersive reportage and feature writing. Her journalism has consistently gone beyond breaking news. She has documented Gurugram's rapid urbanisation through long-form narratives and enterprise reporting on issues ranging from pothole-ridden roads, flooding and waste management to the changing social fabric of India's Millennium City. She also writes widely read feature columns, including The Outsider, Changemaker, and Concern for Gurugram, profiling people, places and ideas shaping the city's identity. Leena is the author of Gurugram School Murder, published by Juggernaut Books, a deeply reported account of one of India's most high-profile school murder investigations. She is currently working on her second book, an investigative work exploring some of India's most significant scams and fraud investigations. Beyond print journalism, she has expanded her storytelling through public speaking and digital media. She is a TEDx speaker and has produced podcasts exploring Gurugram's transformation, civic challenges and untold stories. Her work reflects a commitment to narrative journalism that combines rigorous reporting with compelling storytelling. A law graduate with an MBA in Human Resources, Leena brings a multidisciplinary perspective to her reporting, particularly on governance, public policy and legal affairs. She has travelled extensively across India to pursue investigative assignments, often reporting from remote locations and conflict-prone areas in search of stories that matter.Read More

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