Doctors that smile are vital

I really liked At the OPD, a Cinderella story very much and fully agree with you. In fact, not only non-core functions should be outsourced but hospitals should also aim at outsourcing management to private institutions.

I really liked At the OPD, a Cinderella story very much and fully agree with you. In fact, not only non-core functions should be outsourced, but hospitals should also aim at outsourcing management to private institutions. A second vital aspect is training of the staff in service and soft skills. As Dr Kalra of the Chacha Nehru Hospital said: “The smiles have taken a little long”. This aspect is very important and needs to be really drilled into employees with continuous training. Maybe the training could be outsourced to professional institutes too.

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Dr Shankar Narang, GM (Operations & Quality), Paras Hospitals, Gurgaon.