NRI honoured by global BPO body
Jagdish Dalal, the Indian American owner and president of consulting firm J Dalal Associates, is among the first 15 outsourcing professionals in the world to be certified by the International Association of Outsourcing Professionals (IAOP).
"Dalal demonstrated comprehensive work experience documenting projects he led and results achieved, and his knowledge of the strategic, implementation and operational intricacies of outsourcing, as well as his overall educational background," a press release quoted IAOP president Michael Corbett as saying.
Dalal is a former chief information officer of Carrier Corporation, and was a partner with PricewaterhouseCoopers outsourcing business.
He has also worked for Xerox and Unisys and has unique experience as both a buyer and a provider of outsourcing resources.
Reacting to this honour, Dalal said, "IAOP has set the standard for our profession, and I am honoured to be among the first class certified.
Outsourcing will need thousands of trained managers in the future and I look forward to helping others make a contribution to this industry."
IAOP is a global, standard-setting organisation and advocate for the outsourcing profession.
IAOP's global membership encompasses almost 250 organisations from around the world representing almost every industry segment and functional activity.
Over 38,000 individuals working in the field of outsourcing are members or users of the association's services.