Fliers don’t have to pay commission to Travel agents

Air passengers will not have to pay a commission for booking tickets through travel agents. The Directorate General of Civil Aviation (DGCA) has rejected the demand made by private airlines that travel agents be allowed to recover a transaction fee from clients bookings tickets.

Air passengers will not have to pay a commission for booking tickets through travel agents.

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The Directorate General of Civil Aviation (DGCA) has rejected the demand made by private airlines that travel agents be allowed to recover a transaction fee from clients bookings tickets.

“An unscrupulous agent can charge an exorbitant amount as transaction fee from the customer,” the DGCA directive stated.

The DGCA’s directive, issued on March 5, is crucial as in India nearly 80 per cent air tickets are booked through travel agents.

Since December 2008, airlines had stopped paying commission to travel agents and proposed that they charge a ‘transaction fee’ from the passengers.

Currently, 13 international carriers such as Singapore Airlines, Lufthansa and Qatar Airways don’t pay commission. Domestic carriers settled for 3 per cent from the earlier 5 per cent commission.

“We are pleased with the DGCA stand to rule out ‘zero commission’ because it benefits our customers,” said

Rajji Rai, president of the Travel Agents’ Association of India.

Last year, travel agents moved the Kerala High Court after negotiations with airlines failed.

“We send them roses, samosas and jalebis but it did not work,” said a member from the Travel Agents’ Federation of India.

The DGCA has set up a dedicated team to monitor airlines’ adherence to the directive.

Also, acting on rising number of complaints against airlines publishing misleading fares, the regulator recently amended Rule 135 of the Aircraft Act, making it mandatory to publish a fare break-up.