Zara store to pay ₹6,500 to customer for overcharging during sale
Complainant had in December 2016 purchased two shirts from the outlet and found that discount of Rs 500 was not applied on the total amount.punjab Updated: Jan 21, 2018 14:43 IST
An outlet of Zara, an apparel brand, in Elante Mall, Industrial Area,landed itself in soup after it charged Rs 500 extra from a customer during a sale season in December 2016.
The aggrieved customer had moved the District Consumer Disputes Redressal Forum and on Saturday the forum directed Inditex Trent Retail India Pvt. Ltd, the distribution company of Zara, to refund the extra amount to the customer, along with a compensation of Rs 6,000.
Complainant, Pardeep Kumar, a resident of Manimajra, had purchased two shirts from the store on December 9, 2016. He said that on returning home he was surprised to find that an amount of Rs 4,480 was debited from his account, instead of Rs 3,980—the discounted price.
On checking the bill, Pradeep found that the store had charged him Rs 2,490 for a shirt against Rs 1,990 that was mentioned in the price tag. He then approached the store on December 10, 2016, and requested it to refund the amount and issue a fresh bill. However, the store refused to do so.
Thereafter, Pradeep moved the consumer forum and claimed that the store’s action amounts to deficiency in service and use of unfair trade practices.
In their written reply, Zara Inditex Trent Retail India have not disputed the error. However, they said it was a “human error while pasting the price tag on the label of the T-shirts with no malafide intentions and the payment of the actual price was made by the complainant without any force”. The company also denied allegations that it tried to cheat Pradeep or have charged an amount more than the MRP.
After listening to the arguments, the consumer forum opined that it is a clear negligence on part of the company for “not settling the petty issue of refunding Rs 500 to the complainant despite realising their mistake and thereby force him to indulge in unnecessary litigation”.
The consumer forum directed Zara Inditex Trent Retail India to pay Rs 3,000 as compensation for causing mental agony and harassment to Pradeep and another Rs 3,000 as cost of litigation, besides refunding Rs 500 that was charged extra on purchase of two T-shirts.