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Is your job safe? OpenAI CEO Sam Altman warns that AI could replace specific jobs

OpenAI CEO Sam Altman states that AI could replace several jobs in customer service. The technology is also making its way to the healthcare industry.

Published on: Jul 25, 2025 01:33 PM IST

Artificial Intelligence (AI) technology has started to become our day-to-day companion with significant advancements in the past year. Several experts and analysts have also predicted that AI will start replacing our jobs in several sectors by automating tedious manual tasks. Now, OpenAI CEO Sam Altman also fears the same with the growing use of AI technology across sectors and companies.

OpenAI CEO emphasised how AI tools have become sophisticated in doing complex tasks, risking replacing human jobs. (Bloomberg)
OpenAI CEO emphasised how AI tools have become sophisticated in doing complex tasks, risking replacing human jobs. (Bloomberg)

Aishwarya Panda is a Senior Content Producer at Hindustan Times Digital Stream with nearly 4 years of experience in tech content writing. She is passionate about writing and exploring her interests in the ever-evolving world of technology. She loves to get her hands on new tech products and gadgets, especially in the space of smartphones.

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At the Capital Framework for Large Banks conference hosted by the Federal Reserve Board of Governors. In the conference, Altman highlighted that several jobs related to customer service could be replaced by AI automation capabilities. He also talked about how AI could be used in the healthcare sector, making faster diagnostics than human doctors.

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AI to replace jobs in future

As per the OpenAI CEO, AI tools have reached a certain level of sophistication that could handle wide-range tasks on their own. It can not only manage or automate tasks, but also eliminate human errors, respond faster, and, most importantly, make tasks cost-effective. Altman highlighted one particular sector which could be most affected by the AI wave, and that is customer service. These jobs are expected to be the most vulnerable with the growing adoption of AI, and they will also not require any major human interference.

Altman said, “Now you call one of these things and AI answers. It’s like a super-smart, capable person. There’s no phone tree, there’s no transfers. It can do everything that any customer support agent at that company could do. It does not make mistakes. It’s very quick. You call once, the thing just happens, it’s done.” As AI is growing and expanding rapidly, it can not only resolve small queries but also manage complex tasks without human involvement.

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