After facing global outage, WhatsApp services online again

Updated on Oct 25, 2022 03:36 PM IST

On Downdetector, the website which monitors real-time problem & outage, the reported cases by Indian users have dropped to less than 3,000. User reports indicate WhatsApp faced problems since 3:17 AM EDT (12:47 pm).

WhatsApp users have reported that the app is not functioning properly.(HT_PRINT)
WhatsApp users have reported that the app is not functioning properly.(HT_PRINT)

Down for couple of hours worldwide, WhatsApp has now started functioning normally. “The service should be fully restored. WhatsApp Business API is also back online. Note that some users may still experience a few minor issues within the next few minutes,” WABetaInfo tweeted.

On Downdetector too, the website which monitors real-time problem & outage, the reported cases for Indian users have dropped to less than 3,000.

Earlier, Meta owned popular instant messaging platform WhatsApp was reported to be down in many parts of the world including India. Multiple users have claimed that they were not able to send, receive or even login in their WhatsApp account.

According to Downdetector, user reports indicate WhatsApp faced problems since 3:17 AM EDT (12:47 pm). It adds, in India, about 28,413 users have reported the problem on their website at around 12:30 pm. 69% of the people who have reported the issue complained to have problem in sending messages, while 7% faced problem with the App and 24% of them reported problem with the server connection.

Global outage

According to Reuters, users in Asia, the United Kingdom, South Africa and Europe reported issues while sending and receiving texts and videos on WhatsApp.

At around 0750 GMT, outage reporting site Downdetector showed over 68,000 users had reported problems with the app in the United Kingdom. Problems were reported by 19,000 people in Singapore and 15,000 people in South Africa.

WhatsApp users in France also suffered with the issue. “WhatsApp stopped working for many users across France on Tuesday, with around 9,540 problems registered in the last 24 hours about the Meta Platforms owned service on the Downdetector,” Reuters added.

WhatsApp Features affected by outage

WABetaInfo, the portal tracking news and updates about WhatsApp informs that following features were affected.

Since messages were no longer transmitted to the server, they could not be sent to group or one-on-one chats. Even sending a new status update to contacts was not possible, while sending a message to a broadcast list was ineffective.

Changing privacy settings for last seen, about, profile photos, who can be added to groups, and read receipts was not possible.

A new WhatsApp account could not be created, nor can an existing account be used to log in.

Users were unable to alter their information, including profile photo and about section. During the downtime, it was o longer possible to change phone number.

Users chat history might not be able to be backed up on Google Drive and iCloud.

Meta issues statement

As the issue got reported worldwide, Meta officially acknowledged the problem. "We're aware that some people are currently having trouble sending messages and we're working to restore WhatsApp for everyone as quickly as possible," a Meta spokesperson said.

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