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customer experience news

Future of customer experience will be powered by intelligent AI

AI (Photo credit: Unsplash)
future tech
Published on Jun 30, 2026 09:31 pm IST

Founder calls out Bombay Shaving Company over WhatsApp spam, CEO apologises

Debajyoti Jena is the founder of The StartUp Circle.
trending
Updated on Jun 22, 2026 03:00 pm IST

‘People pay more to avoid uncertainty’: LinkedIn post on Uber vs Ola goes viral

The post led to a mix of agreement and disagreement.
trending
Updated on Jun 18, 2026 03:00 pm IST

From IVR to intelligent agents - BFSI’s voice shift

Artificial intelligence.
future tech
Published on Apr 13, 2026 05:32 pm IST

CoreMile: A Notable Player In Modern Supply Chain

CoreMile: A Notable Player In Modern Supply Chain
brand stories
Published on Apr 08, 2026 04:53 pm IST

Building intelligent, self-optimising networks

AI (Photo for representational purposes only)
future tech
Published on Mar 29, 2026 09:23 pm IST

Air India Express likely to post operating profit in second half of FY 26

Air India Express, launched in 2005, was profitable for much of its pre-pandemic history, particularly through the 2010s, supported by a focused short-haul international network. (PTI)
india news
Published on Feb 05, 2026 07:24 am IST

America is drinking more coffee but less of it from Starbucks

Starbucks expects to open more than 575 new U.S. stores over the next three years.
us news
Updated on Jan 31, 2026 12:59 pm IST

Blinkit driver’s late-night kindness moves Delhi executive: ‘Bless him’

A Blinkit delivery partner's small act of kindness left a lasting impression
trending
Published on Jan 11, 2026 12:42 pm IST

Apple in Noida: Store opens tomorrow, huge crowds expected | First look inside

The new Apple store in Noida, opening tomorrow, is designed to foster creativity and collaboration, catering to the growing community of students and entrepreneurs in the region.
noida news
Updated on Dec 10, 2025 09:51 pm IST

Bengaluru pub tempts with ‘any dish for ₹30’ offer, leads to traffic chaos

The situation escalated into a public mess, leading to early closure and severe traffic congestion in Bengaluru.
bengaluru news
Published on Dec 07, 2025 11:59 am IST

Tariffs, trade wars and borderless shopping

PREMIUM
Donald Trump
economy
Updated on Sept 11, 2025 07:18 pm IST

What India’s insurance sector needs to become scalable

PREMIUM
GDP (Shutterstock)
economy
Published on Sept 09, 2025 08:03 pm IST

Smaller online brands face delivery challenges

Smaller online brands face delivery challenges
mumbai news
Published on Aug 15, 2025 05:44 am IST

Scindia meets 32 BSNL CGMs, outlines plan to boost revenue

Scindia meets 32 BSNL CGMs, outlines plan to boost revenue
india news
Published on Jul 29, 2025 07:54 am IST

Scindia holds day-long review with BSNL’s 32 CGMs, sets performance checks

Union communications minister Jyotiraditya M. Scindia chairs the BSNL review meet in Delhi on Monday. (Jitender Gupta)
india news
Published on Jul 28, 2025 11:59 pm IST

'You're the best Ramu Kaka': Swiggy Food CEO shares unexpected compliment from c

Rohit Kapoor clarified that he doesn’t view Swiggy as merely a “food delivery service” or a “quick commerce” platform, but instead as a “genie.”
trending
Published on Jun 21, 2025 05:39 pm IST

‘ ₹2.65 lakh down’: Flyer claims IndiGo denied boarding on Jaipur-Mumbai flight

He alleged that there were no announcements about the closing of the gate.
trending
Updated on Jun 06, 2025 04:27 pm IST

Panera Bread just killed its most favourite feature. What’s next?

A Panera Bread Co. restaurant in Novato, California, US, on Wednesday, Feb. 21, 2024. Photographer: Michaela Vatcheva/Bloomberg
us news
Published on May 02, 2025 11:17 am IST

Akasa Air raises funds from Azim Premji, Ranjan Pai family offices

Akasa Air did not disclose any financial terms of the investment (X/AkasaAir)
business
Published on Feb 06, 2025 10:06 pm IST

Air India downgrades customer to economy class, gives his seat to crew member

An Air India Boeing passenger has accused the airline of downgrading him to economy class
trending
Published on Jan 16, 2025 10:13 am IST

The future of AI-driven intelligent automation

Artificial Intelligence
future tech
Updated on Dec 25, 2024 09:49 am IST

Indian companies now include AI in long-term strategy, reveals new IBM study

The APAC AI Outlook 2025 outlines the key trends and challenges organisations must address to unlock AI's transformative potential.
business
Updated on Dec 12, 2024 10:30 am IST

CX now a must for brands to keep customers hooked

HT Image
mumbai news
Updated on Sept 06, 2024 07:50 am IST

2023 is the year for a reset, says Xiaomi India president Muralikrishnan B

In May, Xiaomi India announced they have signed a deal with the Argentine Football Association to sponsor the country’s national football team (Photo courtesy: Xiaomi India)
business
Updated on Jul 21, 2023 07:05 pm IST

The Art of a Good Unicorn | Learning from BYJU’s cautionary tale

PREMIUM
BYJU’s is considered the world’s most valuable EdTech enterprise and India’s most highly valued startup.
opinion
Published on Jul 18, 2023 04:50 pm IST

Unveiling the evolution of consumer desires and the quest for stability

The year Dhamaka opened, The New York Times put it at no 1 on its list of the city’s top 10 new restaurants. (Will Ellis)
lifestyle
Published on May 17, 2023 07:00 pm IST

Reliance Industries' Q4 profit sees 18% year-on-year jump at ₹21,327 crore

FILE PHOTO: Labourers rest in front of an advertisement of Reliance Industries Limited at a construction site in Mumbai.
business
Published on Apr 21, 2023 10:30 pm IST

Buying a refurbished gadget? Follow these tips for a wise purchase

Refurbished smartphones can be a good buy if care is taken while buying.
technology
Published on Nov 04, 2022 12:55 pm IST

Interior design and décor trends in retail 2022

Interior design and décor trends in retail 2022 
art culture
Updated on Jun 30, 2022 09:14 am IST
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