Thunderstorms, gusty winds and early morning rain lashed various parts of Delhi and NCR, resulting in waterlogged roads, uprooted trees and delay in flights. Amid these, many flyers took to X to share their frustration over the delays caused by the natural calamity.
An individual shared a post about Air India and wrote, “Every @airindia flight seems to be delayed by 1-2 hours—zero respect for passengers' time. No improvement, no accountability. It's shameful that we compare ourselves to Pakistan instead of China who is 100 years ahead of us,” the X user wrote. In another post, the passenger added, “And the tragedy is non refundable tickets and no compensation for wasting passengers time.”
Also Read: ‘Loud dust storm, howling wind’: Delhi, NCR wake up to heavy rainfall, thunderstorm. Watch
How did Air India respond?
“Dear Mr. Rana, the flight is delayed due to adverse weather conditions in Delhi,” Air India responded, adding, “Please be assured that the safety of our passengers remains our highest priority. We sincerely appreciate your patience and understanding.”
Other airlines facing backlash too:
Not just Air India, several passengers took to X to complain about delays while tagging their respective airlines. An individual slammed IndiGo and wrote, "IndiGo my bad, captain not reached, we all the passengers are on board waiting since last 40 min on the runway...what a bad management by Indigo, not expected from such a large company.” The individual added, “Flight no 2296 Delhi to Bhubaneswar....no body is concerned for any announcement.”
{{/usCountry}}Not just Air India, several passengers took to X to complain about delays while tagging their respective airlines. An individual slammed IndiGo and wrote, "IndiGo my bad, captain not reached, we all the passengers are on board waiting since last 40 min on the runway...what a bad management by Indigo, not expected from such a large company.” The individual added, “Flight no 2296 Delhi to Bhubaneswar....no body is concerned for any announcement.”
{{/usCountry}}In response, IndiGo posted, “Hi, we regret the inconvenience and assure you that it is never our intent to disrupt the travel plans of our customers. Please allow us some time while we get this checked,” adding, “We try our best to minimise disruptions and stay committed to providing a hassle-free journey to our customers. We sincerely regret the inconvenience caused due to the flight delay you experienced and look forward to serving you better in the future.”
Delhi International Airport Limited's statement:
The airport operator, Delhi International Airport Limited (DIAL), issued an advisory for the passengers travelling amid the rainfall lashing Delhi and NCR.
Also Read: ‘Meant for imbalance’: Delhi entrepreneur’s take on work-life balance sparks debate
“Due to inclement weather conditions and thunderstorms in Delhi, some flights have been impacted at Delhi Airport. Our on-ground teams are diligently working with all stakeholders to ensure a seamless and efficient passenger experience. Passengers are requested to contact the airline concerned for updated flight information,” DIAL wrote on X.
In a follow-up post, the agency added, “The thunderstorm has passed. However, there is some impact on flight operations due to adverse weather conditions. All stakeholders are working together to ensure a seamless and efficient passenger experience.” It further advised passengers to contact their “respective airlines for the latest flight updates”.
Though the showers offered much-needed relief from Delhi’s sweltering heat, they also led to widespread waterlogging and uprooted trees across the city.