The call drop menace continues to haunt customers in Delhi, Mumbai and many other cities as telecom operators, including Bharti Airtel, Vodafone, MTNL, among others, have failed to improve their quality of network and services, according to a report released by the Telecom Regulatory Authority of India (TRAI) on Thursday.
The telecom regulator had conducted the tests on 2G and 3G networks during December 2015 to January 2016. According to the TRAI’s benchmark, not more than 2% calls on a telecom operator’s network should get automatically disconnected.
MTS, Idea Cellular, Tata Teleservices, Reliance Communications, Aircel and BSNL also have failed to improve call drop in various parts of the country.
The report said none of the operators improved service quality in Mumbai, Pune and Bhubaneswar.
In Delhi, both 2G and 3G network of Airtel, and Idea and Vodafone’s 3G network performed better, and achieved the call drop benchmark.
State-run MTNL was the worst performer in Delhi and Mumbai, where it operates. MTNL’s 3G network reported call drop at a level of 15.58% in Mumbai, and 23.65% in Delhi.
In Pune, call drops in Tata’s 3G network stood at 42.93%, Idea at 20.96%. Idea’s 2G network was the worst performer and recorded a 18.97% call drop.
In Bhubaneswar, where all operators failed tests, the maximum call drop was witnessed on Aircel’s 3G network and RCom’s 2G CDMA network.
In Kolkata, only CDMA networks of MTS, Tata Teleservices and RCom were compliant to the call drop benchmark, while other operators failed to meet the benchmark. Even the GSM networks of Reliance Communications and Tata failed the test.
The highest call drop of 8.86% was noticed on BSNL’s 3G network followed by 8.58% on Vodafone’s 2G network in the city.
Only Tata Teleservices’ CDMA network in Surat was compliant, while other failed. The maximum call drop in this city was noticed on Idea’s 3G network.
In Indore, 2G networks of Airtel, Vodafone, Reliance Communications’ CDMA and Tata CDMA complied with call drop norms while others failed.
Here maximum call drops were witnessed on BSNL’s network in 3G category and Idea Cellular’s 2G network.