Despite listing in the Right to Service Act, people continue to making rounds after rounds of government offices for months for the issuance of birth and death certificates.
Notably, the service has been notified under the Act and the time limit of 2-5 days has been fixed to provide the service for both rural and urban area applicants. On the basis of reports received from various districts, the Right to Service Commission also took suo motu notice in groups of cases where service was delayed for long without any solid reason.
It has been learnt that some objections were raised in most of the cases which were delayed and the applicants had to visit the office again and again.
Civil surgeon Rajiv Bhalla said that people are not aware of the process and directly come with their files to his office instead of submitting them at the Suvidha Centre at the Mini Secretariat.
He added that he would write to the officials concerned not to hand over any file to the applicants as there was a set process of transfer of files between the different offices.