Bengaluru man sues Apple India and service center, gets ₹1 lakh compensation: Report
A complaint of unfair trade practices was filed at Bengaluru Urban district consumer disputes redressal commission in Shantinagar
Bengaluru’s city consumer court ordered Apple India and its authorized service center located at Indiranagar to pay the compensation of ₹1 Lakh to their customer after he sued them, reported The Times of India. The compensation includes the price he paid to buy the iPhone and for the hardship caused to him by Apple India.
In October 2021, Awez Khan bought iPhone 13 which came with a one-year warranty. The phone’s battery and speaker of the brand-new phone stopped working properly and Khan submitted the phone at iPlanet Care Centre in Indiranagar. The staff of service center called Khan after a few days and informed that his phone is fixed and asked him to collect from the store. When Khan reached the store and checked his phone, the problem with the battery and speaker remained unchanged. He raised the issue with the staff and asked them to repair the phone properly.
Two weeks later, the service center staff reached out to him and said that they detected a glue-like substance inside the phone. They also stressed that the problem doesn’t fall under the warranty policy, and he needs to pay an extra amount to get it fixed.
Khan took the issue with Apple India through the mail, but the tech giant reportedly did not revert to his complaint. He then decided to sue Apple India and sent them legal notices. A complaint of unfair trade practices was filed at Bengaluru Urban district consumer disputes redressal commission in Shantinagar by him.
In its defence, Apple India counsel claimed that the complaint lacks facts and called the damage ‘accidental.’ However, the court ordered the company to pay ₹79,999 as compensation with an additional ₹20000 for the hardship caused to the customer.