Charging Panchkula man 4.50 GST on soft drink costs Swiggy 20,000

Told to pay 10,000 to complainant and an equal amount to Haryana State Council for Child Welfare by the District Consumer Disputes Redressal Commission, Panchkula
The consumer commission held Swiggy guilty of unfair and deficient services. (HT File Photo)
The consumer commission held Swiggy guilty of unfair and deficient services. (HT File Photo)
Published on Jul 09, 2021 01:01 AM IST
Copy Link
By, Panchkula

Addition of 4.50 as GST against a soft drink ordered as part of a meal has cost Swiggy 20,000.

10,000 of the penalty, awarded by the District Consumer Disputes Redressal Commission, Panchkula, will go to the complainant, Abhishek Garg, a resident of Sector 2.

Garg had submitted that in August 2018, he had ordered food a cheesy garlic stick worth 144 and three soft drinks costing 90 through Swiggy, a food delivery mobile app.

He realised that he was charged 4.50 as GST for the soft drinks though he was already paying the MRP, which he contended was illegal under the Consumer Goods (Mandatory Printing of Cost of Production and Maximum Retail Price) Act, 2006.

In its response, Swiggy claimed that it was only an intermediary and collecting the payment on behalf of the merchant, who charged all applicable taxes on the bill. So, there was no deficiency in service on its part.

However, the commission stated, “It is not...that Swiggy is providing purely gratuitous service to its customers, without any consideration.”

“Swiggy is an online shopping portal and works as a link between the buyer and seller to collect orders from consumers and forward those to the seller/vendor concerned for the purpose of delivery...It is certainly not a charitable organisation,” it held.

Terming Swiggy guilty of unfair and deficient services, the commission directed it to refund 4.50 along with interest @9% per annum with effect from the date of filing of the complaint till its realisation.

Apart from paying 10,000 to Garg for mental agony, harassment and litigation charges, the company has also been ordered to deposit 10,000 in the account of Haryana State Council for Child Welfare.

Close Story

Less time to read?

Try Quickreads

  • The Delhi government has introduced several curriculum over the past few years.

    Delhi: Tools to help schools assess mindset curriculum impact

    The Delhi government introduced the Happiness curriculum in 2018, Entrepreneurship mindset curriculum in 2019 and the Deshbhakti curriculum last year with the aim of inculcating problem-solving approaches among students and making them more self-aware, self-confident and socially responsible.

  • Delhi LG Vinai Kumar Saxena.

    Delhi LG inspects drainage at flooding hot spots

    While the LG appreciated the work done at Indraprastha and Pul Prahladpur, he was displeased at the drainage system at Minto Bridge, flagging “technical flaws” in the drainage system and warned that engineers concerned “will be held responsible and strict action will be taken in the event of waterlogging at the site.”

  • Clouds over the Qutub Minar in Delhi on Saturday. (Amal KS/HT Photo)

    Dry day pushes Delhi’s temperature up; IMD forecasts light rain for today

    The weather department classifies rainfall between ‘trace’ and 2.4 mm as ‘very light rainfall’, as ‘light rainfall’ when it is between 2.5 mm and 15.5 mm, as ‘moderate’ rainfall when it is between 15.6 mm and 64.4 mm and as ‘heavy’ when it is over 64.5 mm in a single day.

  • The Benito Juarez underpass on Ring Road in New Delhi. (Vipin Kumar/HT photo)

    Ring Road relief: Underpass on Benito Juarez Marg opens after several delays

    The 1.2km-long one-way underpass, which is now open for regular traffic, begins near Sri Venkateswara College and goes beneath the South Campus Metro Station on to the Ring Road. One of its arms opens on to San Martin Road and the other on to Ring Road towards Moti Bagh, officials said.

  • Punjab chief minister Bhagwant Mann handing over a copy of the final investigation report into the Bargari sacrilege cases in 2015 to Sikh leaders on Saturday. (HT Photo)

    Bargari sacrilege: SIT finds no political link, accuses dera head of conspiracy

    Punjab chief minister Bhagwant Mann on Saturday handed over the SIT’s final investigation report, probing three cases linked to the Bargari sacrilege incidents, to Sikh community leaders. The SIT had submitted a 467-page report to the director, Bureau of Investigation (BoI), in April-end, which HT has seen.

Story Saved
Saved Articles
My Reads
Sign out
New Delhi 0C
Sunday, July 03, 2022