Delhi CM orders token system after surprise visit to Aruna Asaf Ali Hospital

CM Rekha Gupta inspected Aruna Asaf Ali Hospital, directing improvements in patient wait times, medicine supply, sanitation, and addressing rising hepatitis cases.

Chief minister Rekha Gupta on Thursday carried out a surprise inspection of Aruna Asaf Ali Hospital and directed officials to implement a streamlined token system to ensure patients, especially the elderly, are not forced to wait for hours.

Delhi chief minister Rekha Gupta conducted a surprise inspection of Aruna Asaf Ali hospital on Thursday. (HT photo)

Several elderly patients told her they had been standing in queues since 8am without being attended to. The inspection also revealed gaps in doctor availability, overcrowding in the OPD, and flaws in the online appointment system, officials said.

Patients complained about unavailability of medicines, forcing them to purchase drugs from outside. Announcing a zero-tolerance policy on shortages, Gupta directed authorities to ensure uninterrupted supply of medicines and vaccines.

Patients also raised concerns about poor sanitation and water supply issues. Gupta reprimanded officials, saying ignoring such issues despite clear feedback amounted to gross negligence. She also expressed concern over rising hepatitis cases and directed doctors to take concrete steps for prevention and control.