CISF to take feedback from passengers to improve security standards at airports

The response of passengers on how helpful removal of baggage tag stamping was and the use of new security gadgets such as body scanner will also be taken.

The Central Industrial Security Force (CISF) — in order to to improve behaviour of its staff and security standard apart from reducing waiting time at Delhi airport — will conduct a month-long survey to take feedback from passengers.

The response of passengers on how helpful removal of baggage tag stamping was and the use of new security gadgets such as body scanner will also be taken. (Hindustan Times)

The response of passengers on how helpful removal of baggage tag stamping was and the use of new security gadgets such as body scanner will also be taken.

Last year, an international survey had revealed that security at Delhi’s Indira Gandhi International Airport (IGIA) is better than the international airports such as Dallas, Heathrow, Paris and Dubai.

Overall, Delhi airport was ranked number 2 in airport service quality in 2016.

“We have prepared a questionnaire specifically related to security and how the passengers want the security personnel to behave. Response of initiatives like removal of baggage tag stamping and express security check-in (introduced at Hyderabad airport) will also be taken,” said CISF director general OP Singh.

Apart from four parameters — courtesy and helpfulness of security staff, thoroughness of security inspection, waiting time at security inspection and feeling of being safe and secure — passenger suggestion on new gadgets will be taken as well.

CISF provides security to airports across the country. Singh said that the force follows the same security pattern at every airport.

In the previous surveys, waiting time at the security check came out as the biggest worry for air travelers, specially at Delhi airport.

“To improve that, we removed baggage tag stamping thereby saving time. We have also introduced new baggage roller where suspicious baggage is segregated automatically and the baggage scanner is not blocked. This also reduced waiting time at security check. We want passengers to suggest more such measures,” Singh added.

Ideally, as per international standards, it should not take more than 12 minutes for a passenger to clear security check.

“Some passengers in the previous feedback suggested that staff deployed at the gate should greet passengers with a smile and should know the local language. We keep conducting training for our personnel where they are trained to greet passengers in different languages,” said a CISF official.

ENDS