Air India forms panel to improve customer service, aircraft conditions | Latest News India - Hindustan Times
close_game
close_game

Air India forms panel to improve customer service, aircraft conditions

ByNeha LM Tripathi
Feb 09, 2022 01:44 PM IST

An official said the airline has been facing issues with its services and has begun to focus on sorting them out

NEW DELHI: Days after the Tata Group took over Air India on January 27, a 40-member committee has been formed to improve the airline’s customer service, enhance passenger experience and improve aircraft conditions, people aware of the matter said.

The Tata Group took over Air India on January 27. (REUTERS)
The Tata Group took over Air India on January 27. (REUTERS)

An airline official said Air India has been facing issues with customer care services and has begun to sort them out. The committee is working to bring a change in the airline’s approach towards customers, the official added.

HT launches Crick-it, a one stop destination to catch Cricket, anytime, anywhere. Explore now!

NEW DELHI: Days after the Tata Group took over Air India on January 27, a 40-member committee has been formed to improve the airline’s customer service, enhance passenger experience and improve aircraft conditions, people aware of the matter said.

An airline official said Air India has been facing issues with customer care services and has begun to sort them out. The committee is working to bring a change in the airline’s approach towards customers, the official added.

|#+|

“These 40 members are guided by the four-member committee which is working towards seamless customer experience by solving complaints in a timely manner... All the employees [are]... working with one aim - Dil mein India, hawa mein Air India.”

On January 28, the airline said it has taken initiatives to enhance the brand and business. “One such initiative is to ensure a seamless customer experience.”

The airline has launched a help desk to cater to a select and exclusive set of customers. “Further, the airline is working to improve passenger experience during ticketing as well as on-board,” said a second airline official.

Discover the complete story of India's general elections on our exclusive Elections Product! Access all the content absolutely free on the HT App. Download now!

Get Current Updates on India News, Ram Navami Live Updates , Lok Sabha Election 2024 live, Elections 2024, Election 2024 Date along with Latest News and Top Headlines from India and around the world.
SHARE THIS ARTICLE ON
Share this article
SHARE
Story Saved
Live Score
OPEN APP
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Thursday, April 18, 2024
Start 14 Days Free Trial Subscribe Now
Follow Us On