All concerned staff off roster: Go First as 55 Bengaluru passengers left behind

Go First has also said that it has "initiated an inquiry into the incident and the matter is being investigated".

Updated on: Jan 10, 2023, 21:10:07 IST

By HT News Desk | Reported by Neha Tripathi | Edited by Swati Bhasin

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A day after 55 passengers were left behind on the Bengaluru airport while their plane took off, budget carrier Go First has apologised for the incident, stressing that it was "caused due to an inadvertent oversight". The Directorate General of Civil Aviation (DGCA) on Tuesday sent a show cause notice to the carrier, highlighting "multiple mistakes" that could be easily avoided. In its statement, the airline further pointed out that "all concerned staff (would be) off the roster till the inquiry is going on."

The regular said prima facie it emerged that the DGCA failed to comply with rules. (Twitter | Go First)

"We sincerely apologize for the inconvenience caused to the passengers due to an inadvertent oversight in the reconciliation of flight G8 116, from Bengaluru to Delhi. Passengers were accommodated on alternate airlines to Delhi and onward to other destinations," the statement reads. It has also announced a free ticket for affected travellers. "In line with our philosophy of customer centricity, the airline has decided to offer all affected passengers one free ticket for travel on any domestic sector in the next 12 months."

The carrier has also said that it has "initiated an inquiry into the incident and the matter is being investigated".

Aviation regulator DGCA had asked the incident report, which was submitted by the airline on Tuesday. "Multiple mistakes” such as lack of proper communication, coordination, reconciliation, and confirmation resulted in a “highly avoidable situation”, the DGCA pointed out.

The incident comes at a time when Air India is also facing scrutiny over a shocking incident of a flyer urinating on an elderly woman passenger while he was drunk. While this happened on the carrier's November 26 New York-Delhi flight, another similar incident was reported on a December 6 Paris-Delhi flight.

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