Man blames IndiGo's ‘tired’ pilot for wife's flight delay, airline responds
According to Mohan's tweets, his wife's flight from Dehradun to Chennai on July 2 experienced a delay of over three hours.
A man took to Twitter to express his frustration over an IndiGo flight delay, claiming that it was caused by pilot being ‘tired’. Sameer Mohan posted screenshots of his wife's WhatsApp chat, where she detailed the events unfolding during the flight. The tweets gained traction on social media, prompting a response from the airline.
According to Mohan's tweets, his wife's flight from Dehradun to Chennai on July 2 experienced a delay of over three hours. He initially criticised IndiGo in a tweet, expressing disappointment in their treatment of regular passengers and tagging the minister of civil aviation for a resolution.
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"Dear @IndiGo6E my wife's on a flight that has been delayed for 3+ hours now and is now been going to Delhi. If this is how you're gonna treat regulars then god bless. This is not done, Mohan said in his first tweet.
Subsequently, Mohan shared screenshots of his conversation with his wife, alleging that the pilots were “stressed” and that the airline was unable to find a replacement crew. He also revealed that the flight was diverted to Lucknow and then Delhi.
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Another passenger, Ketharinath Kamalanathan, also shared a video from inside the flight, claiming that “pilots parked the aircraft in Delhi and left without providing any information”.
Acknowledging the issues being faced by the passengers, IndiGo responded on Twitter, “We regret the inconvenience caused by the delay. We understand the challenges when travel plans don't go as expected. The delay was due to operational reasons. Thank you for your patience and understanding.”
The incident has sparked concern among other social media users, who criticised the airline for their handling of the situation. Passengers expressed frustration with the lack of information provided by the crew and emphasised the need for better customer service in such situations.
"Flight experience, boarding experience is the worst for Indigo. They treat their passengers like cattle making lines when flight is not ready, waiting at gate etc.. I always prefer to pay extra if needed be for Vistara if there is a flight... Much better streamlined," one user commented.
"Unfortunately this is practically a monopoly - so there is no real pressure or motivation for IndiGo currently," tweeted another.
