The website of ministry of home affairs (MHA) was adjudged the number one among all central ministries, the government said on Friday. A national e-governance service delivery assessment was carried out by the department of administrative reforms and public grievances (DARPG) in association NASSCOM and KPMG in 2021 that handed out the rankings.
A statement issued by the Press Information Bureau (PIB) said, “this is a periodic assessment intended to improve the effectiveness of states/union territories and the central government in delivery of their online services to citizens.”
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“After the evaluation results which were released recently, the website of the MHA has been ranked at number 1 under the central ministries portal and the digital police portal has been placed at 2 under the central ministry services portal,” the PIB added.
In the exercise, the service portals were evaluated along with their parent Ministry/Department’s portal.
“In respect of MHA, the Digital Police portal of the National Crime Records Bureau (NCRB) i.e. https://digitalpolice.gov.in/ was shortlisted for the evaluation under the Services Portal. Correspondingly, the main website of the Ministry of Home Affairs i.e. https://mha.gov.in was shortlisted as the parent Ministry portal for evaluation,” it said.
{{/usCountry}}“In respect of MHA, the Digital Police portal of the National Crime Records Bureau (NCRB) i.e. https://digitalpolice.gov.in/ was shortlisted for the evaluation under the Services Portal. Correspondingly, the main website of the Ministry of Home Affairs i.e. https://mha.gov.in was shortlisted as the parent Ministry portal for evaluation,” it said.
{{/usCountry}}All government portals that were evaluated were divided into two main categories - States/Union Territories/Central Ministry portal and states State/Union Territory/ Central Ministry Services Portals and there were four main parameters of assessment - Accessibility, Content Availability, Ease of Use and Information Security and Privacy for Central Ministry Portals.
“Additional three parameters were also used for the Central Ministry Services Portals - End Service Delivery, Integrated Service Delivery and Status and Request Tracking,” PIB said.