Woman loses ₹75,000 while getting refund for online purchase

According to the police, the complainant purchased a saree for ₹1,100 from an online shopping portal but when it arrived defected, she called the company’s customer care representative for a refund.

Borivli police have filed a first information report (FIR) against an unidentified cyber-fraudster for scamming a 26-year-old woman of ₹75,000 by posing as a customer service executive for an online shopping portal.

Borivli police have filed a first information report (FIR) against an unidentified cyber-fraudster for scamming a 26-year-old woman of ₹75,000 by posing as a customer service executive for an online shopping portal. (Getty Images/iStockphoto)

According to the police, the complainant purchased a saree for ₹1,100 from an online shopping portal but when it arrived defected, she called the company’s customer care representative for a refund. The woman on the phone asked her to send her bank account number and IFSC (Indian Financial System Code). On March 25, the complainant received messages from her bank alerting her that ₹75,000 had been withdrawn from her account.

“The bank said my money was withdrawn from an ATM. That means the fraudsters cloned my debit card,” said the complainant who shared a copy of the FIR with HT.