Amazon.com Inc. has recklessly reinstated dangerous warehouse productivity quotas despite telling a judge that it was suspending them during the pandemic, reported Bloomberg on Wednesday citing a court filing by its workers.
“Amazon has not been honest and forthcoming,” employees at a warehouse in Staten Island, New York, told the judge handling their lawsuit, which claims the company’s “oppressive and dangerous” policies violated public-nuisance laws and exacerbated Covid-19 hazards.
While Amazon says worker safety is its top priority, employees at several facilities in different states claim their well-being takes a back seat to demands for fast shipping .
In July, Amazon provided the court a message it had sent to employees and posted in bathrooms at the Staten Island facility, telling them they wouldn’t be disciplined for falling short of the company’s quota for how many tasks they complete each hour. Workers were also assured that time spent on safety measures like washing their hands wouldn’t be counted against them under Amazon’s “Time Off Task” policy, which restricts the number of unproductive minutes allowed in their day.
The company also submitted a statement by a U.S. human resources director that the more permissive policy dated back to March, when due to Covid-19 the company “ceased providing productivity rate feedback to associates and imposing any discipline related to low productivity rates.” Workers said the July message was the first time they heard of any such change, and in response to it they withdrew their request for a preliminary injunction in their lawsuit.
{{/usCountry}}The company also submitted a statement by a U.S. human resources director that the more permissive policy dated back to March, when due to Covid-19 the company “ceased providing productivity rate feedback to associates and imposing any discipline related to low productivity rates.” Workers said the July message was the first time they heard of any such change, and in response to it they withdrew their request for a preliminary injunction in their lawsuit.
{{/usCountry}}However, in their new filing, the plaintiffs allege that in the lead-up to “Prime Day,” Amazon’s self-created labour intensive annual promotional holiday that started Tuesday and ends Wednesday, the company has once again been hassling employees about productivity, and warning them that slowness could get them terminated.
Prime Day has become the starting point of the holiday shopping season, which will look vastly different this year because pandemic wary shoppers will avoid big store sales typically used to lure crowds. About half of the shoppers plan to do most or all of their shopping on the web, according to a Harris Poll conducted with Bloomberg, a demand that will strain Amazon’s warehouses and delivery stations.
Amazon has faced criticism as it has scrambled to remain open throughout the pandemic and hire enough people to meet surging demands. Its vast network of warehouses have become a lifeline for people looking to avoid stores, but workers risk getting infected and potentially bringing the disease home. Last week, the California Department of Industrial Relations fined Amazon $1,870 for failing to train workers at two southern California warehouses on how to reduce Covid-19 exposure.
The company has said that it has updated more than 150 of its processes to protect its employees from labouring through the pandemic, by including measures such as: additional paid time off, cleaning, mask distribution, and social distancing, and is ramping up an in-house Covid-19 testing program.
On October 1, Amazon disclosed that almost 20,000 of its U.S. employees have tested positive for Covid-19, but that their infection rate was lower than the general population’s. In legal filings, the company has denied wrongdoing, called the New York lawsuit an effort to “exploit the pandemic,” and said that under federal law the workers’ claims should be brought to the Occupational Safety and Health Administration rather than the court.
Productivity quotas have been a long-running flashpoint at Amazon. Covid-19 concerns have inspired a wave of walkouts and demonstrations, beginning with one in March at the Staten Island warehouse.
Plaintiff Derrick Palmer said that over the past month he and other Staten Island employees have repeatedly been notified by supervisors that production quotas were being reinstated as of October. “I said, ‘You know the pandemic is still going on?’” Palmer recalled in an interview.
“It’s like business over safety” Palmer said. “I’m just kind of sad that they would resort to this, and throw all the safety measures out the window.”