Orange eyes biz from Indian call centres - Hindustan Times
close_game
close_game

Orange eyes biz from Indian call centres

PTI | ByPrasun Sonwalkar (IANS), London
May 15, 2004 12:04 PM IST

Orange is in talks with third-party call centres in India to take over some calls during busy periods.

Mobile phone giant Orange is in negotiations with third-party call centre operators in India to take over some calls during busy periods.

HT Image
HT Image

But the company has stressed that these deals will not lead to job losses or call centre closures.

Hindustan Times - your fastest source for breaking news! Read now.

Staff were told in February that the company wanted to contract out some phone calls during busy periods.

Last week they were told that the company was now in negotiations with at least two potential third-party operators, including a call centre in India.

The firm, which employs a total of 6,000 people in Britain with call centres in Plymouth, Bristol, Darlington, North Tyneside and Peterlee, has insisted this will not affect staffing levels.

Graeme Nixon, Orange's customer services director, said: "We're in discussions with two potential partners to develop a small proportion of their call handling.

"We've agreed in principle that they'll support us using their call centres in the UK and India and we'll start trials with them in the coming months.

"I can firmly say that the steps we are currently taking will not lead to any site closures or redundancies in Orange's own call centres. In fact, we're currently recruiting staff in the North-East."

Unlock a world of Benefits with HT! From insightful newsletters to real-time news alerts and a personalized news feed – it's all here, just a click away!- Login Now!
Stay informed on Business News, Vijay Shekhar Sharma along with Gold Rates Today, India News and other related updates on Hindustan Times Website and APPs
SHARE THIS ARTICLE ON
Share this article
SHARE
Story Saved
Live Score
OPEN APP
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Wednesday, February 28, 2024
Start 14 Days Free Trial Subscribe Now
Follow Us On