HT Image
HT Image

WNS goes hunting and farming

In a Q&A with Devraj Uchil, chief people officer of WNS Global Services, Aniruddha Limaye, talks about his firms’s approach & the BPO industry’s challenges in the near future.
By Devraj Uchil | Hindustan Times
UPDATED ON FEB 06, 2008 11:34 PM IST

The latest news that TCS has given the pink slip to 500 employees ‘for poor performance’, comes in addition to the worrisome declining US dollar and the US economy’s possibilities of a recession. The BPO industry, highly dependant on US-based outsourcing, would surely be affected. In a Q&A with Devraj Uchil, chief people officer of WNS Global Services (one of the largest BPOs in India), Aniruddha Limaye, talks about his company’s approach and the BPO industry’s challenges in the near future.

Is the rupee rage blunting the outsourcing lucre for India?

The Indian rupee has appreciated against the dollar by over 12 per cent in the last 12 months. However, the Nasscom-McKinsey report says that the Indian IT-BPO sector has the potential to generate export revenues of approximately $60 billion by 2010. The inherent advantages – abundant talent supply, strong cost advantage, government support, and a scalable high-quality infrastructure – have been instrumental in driving this growth. We do not see these advantages waning in the foreseeable future.

What are your strategies to address current challenges?

We have defined a ‘hunting and farming’ strategy – we continue to ‘farm’ for more from existing clients and ‘hunt’ for new business in our industry domains. To fuel growth, we are expanding our footprint within India and globally. We have received approvals for new delivery centres in Navi Mumbai and Gurgaon. We continue to hire talent –from campuses and laterals – to meet our growing demand.

Where do you see the industry headed?

A few trends that will define the industry’s shape include: one, flexibility of engagement and operating models by BPOs, as more companies adopt outsourcing as a growth strategy. Two, outcome-based solutions that go beyond cost savings. Three, the building of deeper knowledge by in specific domains, in addition to process excellence.

How is WNS looking at such trends?

WNS is consistently focused on delivering business value for clients. For example, our client – among the largest utility companies in Europe - saw a 400 per cent improvement in its collection, in addition to significant cost savings because of outsourcing. Through the WNS Learning Academy, we also provide employees with extensive training across industry domains, functional domains and professional development. Many of our employees are also CIMA, AICPCU, IATA certified.

What are the new kinds of job roles that will come up in the future?

People seeking a career in the BPO industry will need to develop specific industry knowledge – understanding retail and banking better, for example. Functional domain expertise in areas such as finance & accounting, HR, procurement, research and analytics, for example, will become a pre-requisite. The BPO industry could employ 2.7 million people by 2012 (0.17 million in 2003). But the employability of people passing out of colleges is only 10-15 per cent. This warrants a serious focus by the government, industry, and the academia. WNS has started a campus programme where we engage with campuses in a partnership model for enhancing the curriculum, creating greater sensitisation of BPO as a career, faculty development, and guest lectures.

And the challenges for the industry?

Managing global teams will become important as more clients seek multi-geography solutions. The industry will need to build skills in managing globally distributed teams — both from cultural sensitivity and distance/proximity perspectives. Another requirement will be a solutions orientation mindset as the Indian BPO industry moves towards an outcome-based model that requires thinking solutions rather than just transactions.

SHARE THIS ARTICLE ON
Close
The Antony Waste Handling Cell IPO consists of a fresh issue of <span class='webrupee'>₹</span>85 crore worth of shares and an offer for sale of 68,24,933 equity shares by existing shareholders.(iStock)
The Antony Waste Handling Cell IPO consists of a fresh issue of 85 crore worth of shares and an offer for sale of 68,24,933 equity shares by existing shareholders.(iStock)

Easy Trip Planners IPO opens: Here's all you need to know about the issue

By hindustantimes.com | Written by Deepali Sharma, Hindustan Times, New Delhi
UPDATED ON MAR 08, 2021 03:28 PM IST
Here is all you need to know about the offer.
Close
Brent crude rose as much as 2.9% to $71.37 a barrel on Monday, before paring gains.(AP)
Brent crude rose as much as 2.9% to $71.37 a barrel on Monday, before paring gains.(AP)

Key Saudi Arabian oil site attacked, sending brent above $70

Bloomberg
UPDATED ON MAR 08, 2021 02:38 PM IST
The attacks on Sunday were intercepted, Saudi Arabia said, and oil output appeared to be unaffected. But the latest in a spate of assaults claimed by Iran-backed Houthi rebels pushed oil prices to above $70 a barrel for the first time since January 2020.
Close
Treasury Secretary Janet Yellen and Microsoft Corp. co-founder Bill Gates were the latest to weigh into a debate over the digital coin. Gates cautioned about how investors can be swept up in manias, while Yellen said Bitcoin is an “extremely inefficient way of conducting transactions.”(REUTERS)
Treasury Secretary Janet Yellen and Microsoft Corp. co-founder Bill Gates were the latest to weigh into a debate over the digital coin. Gates cautioned about how investors can be swept up in manias, while Yellen said Bitcoin is an “extremely inefficient way of conducting transactions.”(REUTERS)

Bitcoin on your balance sheet? Here's what you need to know

Reuters, London/new York
PUBLISHED ON MAR 08, 2021 12:20 PM IST
Here are some of the key questions over cryptocurrency bookkeeping and tax.
Close
Sensex opens 250 points higher at 50,678; Nifty begins session above 15,000-level
Sensex opens 250 points higher at 50,678; Nifty begins session above 15,000-level

Sensex rebounds over 270 points in early trade; Nifty reclaims 15,000-level

PTI
UPDATED ON MAR 08, 2021 09:54 AM IST
On the Sensex chart, ONGC, NTPC, Axis Bank, M&M, HDFC Bank and SBI were major gainers – climbing as much as 4.3 per cent.
Close
Gold price saw a huge decline last week.(Reuters Photo)
Gold price saw a huge decline last week.(Reuters Photo)

Gold price recovers from 9-month low: Here's why

By hindustantimes.com | Edited by Amit Chaturvedi
UPDATED ON MAR 08, 2021 07:59 AM IST
Last week, the price of the precious metal suffered a huge fall. However, a stronger-than-expected US non-farm payrolls data helped it recover somewhat.
Close
According to the Rural Health Survey 2018-19, there is an 85.6% shortfall of surgeons, 75% deficit of obstetricians and gynaecologists, 87.2% of physicians, and 79.9% shortfall of paediatricians in the primary health sector in rural areas.
According to the Rural Health Survey 2018-19, there is an 85.6% shortfall of surgeons, 75% deficit of obstetricians and gynaecologists, 87.2% of physicians, and 79.9% shortfall of paediatricians in the primary health sector in rural areas.

How govt plans to push health spending to target of GDP’s 2%

By Zia Haq, Hindustan Times, New Delhi
UPDATED ON MAR 08, 2021 06:02 AM IST
  • Despite decades of strong economic growth, the country’s spending on health care is barely 1% of GDP, way below Brics peer nations, resulting in serious supply-side deficits of facilities and professionals.
Close
Aditya Birla Capital, whose current market cap is <span class='webrupee'>₹</span> 30,000 crore, derives a majority of its market value ( <span class='webrupee'>₹</span>13,000-14,000 crore) from the AMC business alone.(Abhijit Bhatlekar/ Mint)
Aditya Birla Capital, whose current market cap is 30,000 crore, derives a majority of its market value ( 13,000-14,000 crore) from the AMC business alone.(Abhijit Bhatlekar/ Mint)

Birla Sun Life plans to raise 5,000 crore via share sale

By Anirudh Laskar, Hindustan Times, Mumbai
UPDATED ON MAR 07, 2021 11:54 PM IST
  • Aditya Birla Sun Life Asset Management has started talks with potential merchant bankers for the IPO, which is likely to be launched in the June quarter, said the people cited above.
Close
To put the scale in context, market leader Hero MotoCorp produced 6.5 million two-wheelers annually.(Hemant Mishra/Mint file photo)
To put the scale in context, market leader Hero MotoCorp produced 6.5 million two-wheelers annually.(Hemant Mishra/Mint file photo)

Ola aspires to pull off a Tesla, but affordably

By Madhurima Nandy, Hindustan Times, Bengaluru
UPDATED ON MAR 07, 2021 11:42 PM IST
  • The Bengaluru-based firm plans to start production as early as in June. That’s audacious, given that the land—260 acres for the plant and 240 acres for two supplier parks—is still in excavation mode.
Close
The Arbitral Tribunal, in a ruling by former Chief Justice of India AM Ahmadi on March 6, ordered the document to be binding.(File photo)
The Arbitral Tribunal, in a ruling by former Chief Justice of India AM Ahmadi on March 6, ordered the document to be binding.(File photo)

Zostel claims victory in legal row with OYO

By Tarush Bhalla, Hindustan Times, Bengaluru
PUBLISHED ON MAR 07, 2021 11:37 PM IST
  • The term sheet executed between the two parties in 2015, promised ZO Rooms’ shareholders 7% of Oyo.
Close
The government, which owns 54% in BEML, invited expressions of interest for the stake sale in the defence equipment maker, along with the transfer of management control, on January 4.(Reuters File Photo)
The government, which owns 54% in BEML, invited expressions of interest for the stake sale in the defence equipment maker, along with the transfer of management control, on January 4.(Reuters File Photo)

Suitors make a beeline for 26% stake in BEML

By Malyaban Ghosh, Utpal Bhaskar
PUBLISHED ON MAR 07, 2021 11:32 PM IST
  • Bharat Forge Ltd and Megha Engineering and Infrastructure Ltd may also submit expressions of interest for the government’s stake in BEML, the people said on condition of anonymity.
Close
The survey has been conducted against the backdrop of the economy coming out of recession in Q3 with 0.4% growth, after remaining in contraction mode for two consecutive quarters.
The survey has been conducted against the backdrop of the economy coming out of recession in Q3 with 0.4% growth, after remaining in contraction mode for two consecutive quarters.

Biz confidence at India Inc soars to 10-year high

By Rajeev Jayaswal, Hindustan Times, New Delhi
PUBLISHED ON MAR 07, 2021 11:24 PM IST
  • The survey captures the mood of the industry for the two quarters ending June 30, 2021.
Close
Union Minister for Road Transport &amp; Highways and Micro, Small and Medium Enterprises Nitin Gadkari interacts with media. (PTI File Photo)
Union Minister for Road Transport & Highways and Micro, Small and Medium Enterprises Nitin Gadkari interacts with media. (PTI File Photo)

Junk your old car, get 5% rebate from automakers on new purchase: Gadkari

PTI, New Delhi
PUBLISHED ON MAR 07, 2021 10:29 PM IST
Nitin Gadkari said, automated fitness tests will be set up under public private partnership (PPP) mode while the government will assist private partners and state governments for scrapping centres.
Close
The accused stole over 5kg of gold and 9kg of silver ornaments worth <span class='webrupee'>₹</span>2.82 crore. (HT Photo)
The accused stole over 5kg of gold and 9kg of silver ornaments worth 2.82 crore. (HT Photo)

Gold prices down over 20% from highs. Should you invest?

By hindustantimes.com | Written by Meenakshi Ray, New Delhi
PUBLISHED ON MAR 07, 2021 06:40 PM IST
Gold has been falling for the past few months and has lost more than 20% in value from the highs witnessed in August last year.
Close
Of the total investment made by Indian companies in foreign markets, USD 1.36 billion was in the form of loan; USD 297.37 million comprised as equity investment and the rest of USD 183.82 million was by way of issuance of guarantee, according to the RBI data on outward foreign direct investment (OFDI) - February 2021.(REUTERS)
Of the total investment made by Indian companies in foreign markets, USD 1.36 billion was in the form of loan; USD 297.37 million comprised as equity investment and the rest of USD 183.82 million was by way of issuance of guarantee, according to the RBI data on outward foreign direct investment (OFDI) - February 2021.(REUTERS)

RBI: India Inc's overseas direct investment falls by 31% to USD 1.85 billion

PTI, Mumbai
PUBLISHED ON MAR 07, 2021 06:27 PM IST
Domestic companies made investments of USD 2.66 billion in their overseas subsidiaries and joint-ventures in the year-ago month, February 2020.
Close
Budget deficits in the Arab Gulf, where economies are reliant on oil, widened after prices crashed.(Reuters)
Budget deficits in the Arab Gulf, where economies are reliant on oil, widened after prices crashed.(Reuters)

OPEC+ surprise sees oil soar past Gulf’s budget-balancing Levels

Posted by Harshit Sabarwal | Bloomberg
PUBLISHED ON MAR 07, 2021 06:27 PM IST
The shock move by OPEC+ triggered a rally in Brent prices, which rose to almost $70 a barrel. That’s higher than annual average levels needed for the cartel’s largest producers, including Saudi Arabia, to balance their budgets this year.
Close
SHARE
Story Saved
OPEN APP