26 flights cancelled, many more delayed at Bengaluru airport following CrowdStrike outage: Report

The disruption caused by the CrowdStrike outage has resulted in the cancellation of 26 Indigo flights in Bengaluru, with 90% flights from Terminal 1 being hit.

Published on: Jul 19, 2024, 19:30:06 IST

By Yamini C S

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Flight operations at the Kempegowda International Airport (KIA) in Bengaluru were affected by the global Microsoft 365 outage, linked to CrowdStrike, a cybersecurity technology company. The disruption impacted airlines like Indigo, Air India Express, Akasa Air, and SpiceJet, with 26 Indigo flights being cancelled, The Hindu reported.

Passengers at the Kempegowda International Airport in Bengaluru. (livemint.com)

Long lines were observed in front of check-in counters of all major airlines as the systems in Bengaluru were unable to process check-ins. Several airlines started issuing boarding passes manually, and many passengers were seen waiting for their turn. Delays were observed in both T1 and T2 of the airport. Many passengers shared pictures of long lines at the airport, and also shared queries about their flights online.

“A couple of flights have been delayed. We expect a few more (to be delayed) due to the outage,” an airport spokesperson told the publication.

ALSO READ | Bengaluru airport sees large crowds at check-in gates after global Microsoft outage, manual boarding passes issued

The Bengaluru airport took to social media site ‘X’ to share a passenger advisory, writing, “A global IT outage has been affecting operations of some airlines across their network, including BLR Airport since 10:40 IST on July 19, 2024. In response to this situation, the affected airlines have taken proactive measures to ensure minimal disruption to passengers and flight schedules. Please get in touch with your respective airline for further information. We appreciate your patience at this time.”

IndiGo also shared its own advisory, posting, “Our systems across the network ore impacted by an ongoing issue with Microsoft Azure, which has resulted in increased wait times at our contact centres and airports. You may experience slower check-ins and longer queues. We ore all hands-on deck and are working relentlessly to restore stability and normalcy. Our digital team is also coordinating closely with Microsoft Azure to resolve these issues swiftly.”

The global outage has affected 90 per cent of flights from Terminal 1 of the Bengaluru airport, and IndiGo officials anticipate the situation may last until midnight, the NDTV reported.

ABOUT THE AUTHOR
Yamini C S
Yamini CS is a Senior Content Producer at Hindustan Times with nearly six years of experience in digital journalism. She is part of the India News desk, where she works on a wide range of stories cutting across civic issues, city-based developments, politics, governance, public policy, breaking news, trending topics, and international affairs that have an impact on India. Her role involves tracking fast-moving developments, verifying information from official and on-ground sources, and presenting news in a clear, accessible format for a digital-first audience. A significant part of her work includes handling live blogs during major news events, such as elections, court verdicts, political developments, civic disruptions, protests, weather-related alerts, and unfolding national or international incidents. Through live coverage, she focuses on timely updates to help readers follow complex stories as they evolve. Before moving to the broader India News desk, Yamini was associated with the Bengaluru desk at Hindustan Times, where she extensively covered urban governance, infrastructure, traffic and transport issues, weather events, public grievances, and civic administration in the city. This experience strengthened her grounding in city reporting and sharpened her focus on citizen-centric journalism. She began her career as a correspondent with Reuters after completing a postgraduate diploma in journalism from the Indian Institute of Journalism and New Media. Her early training instilled a strong emphasis on accuracy, sourcing, and news ethics, which continue to shape her reporting style. Outside of work, Yamini enjoys reading across genres, listening to music, and spending time with her family, which help her maintain balance in a fast-paced newsroom environment.Read More

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