Staff will suffer, feel restaurateurs; customers happy

Updated on Jul 05, 2022 08:00 PM IST
On Monday, the Central Consumer Protection Authority (CCPA) prohibited eateries from automatically or by default levying service charges on food bills
The decision is getting a mixed response from the restaurateurs in tricity. (Photo: Shutterstock)
The decision is getting a mixed response from the restaurateurs in tricity. (Photo: Shutterstock)

On Monday, the Central Consumer Protection Authority (CCPA) prohibited eateries from automatically or by default levying service charges on food bills. It also allowed customers to file complaints in the event of a violation, requesting the concerned establishment to remove it from the bill amount.

The decision is getting a mixed response from the restaurateurs. While some are feeling anxious as they think this isn’t in the welfare of their staff, others say the decision was much needed!

Puneet Gupta, owner, Dhaba 7, Deluxe Dhaba and Ni Hao, says, “This practice (service charges) is prevalent in many countries across the world. If a customer is informed and the service charge is clearly mentioned by the restaurants, it should have been allowed.”

“It was motivating for the staff as the amount collected majorly went to the service and kitchen staff. A framework should have been made to be fair to consumers and restaurants rather than just not allowing it,” Gupta adds.

Brooklyn Central’s Annu Bains, says, “We had stopped taking service charges long back and I completely agree with the CCPA’s decision.”

Sunveer Sondhi, who owns a chain of around 40 restaurants, says, “It’s a great step as many people do not really want to pay service charges. And as we are in the hospitality industry, we should always strive to achieve customer satisfaction. At our restaurants, we’ve never taken service charges from customers.”

Customers feel that they can now decide how much to tip based on their experience and the service. Foodie Mallika Singh says she is happy with the decision. “This comes as a relief to people who love to eat out. We would pay the service charge but had no way to know that it actually did get to the staff. But now, we can tip as per our choice and won’t feel forced to shell out a fixed rate.”

Another foodie Naveen Kaushal says, “Most restaurants in Chandigarh are anyway not charging it. But with the ones that do, the service is not always up to the mark and we are anyway forced to pay service charges. So, I support the move and will surely leave a good tip every time I get satisfactory service,” he adds.

SHARE THIS ARTICLE ON
  • ABOUT THE AUTHOR

    Subhashree Nanda is a Senior Content Producer. She edits for HT City, Punjab, J&K-Himachal and Haryana news desk of Hindustan Times. She occasionally writes on lifestyle, culture, etc.

Close Story
QUICKREADS

Less time to read?

Try Quickreads

  • The state government has rolled out the draft policy that may get the cabinet’s nod very soon as the current solar policy (notified in 2017) has completed its five-year term. (Pic for representation)

    UP to develop 20 solar cities in the next five years

    LUCKNOW Uttar Pradesh's proposed Solar Energy Policy-2022 seeks to meet an ambitious target of producing 16,000 mw renewable power by 2026-27, among other things, and developing 20 cities comprising 10 lakh households as 'solar cities' over the next five years. Under the policy, 20 cities will be developed as 'solar cities' covering 10 lakh residential households with solar rooftop installations across the state in five years.

  • NBhim Army chief Chandra Shekhar was stopped by the police at Jodhpur airport after he landed in Rajasthan to travel to Jalore. (HT FILE PHOTO)

    Bhim Army chief on way to meet Dalit boy’s family stopped by Rajasthan cops

    Bhim Army chief Chandra Shekhar was stopped at Jodhpur airport on Wednesday and barred from going to Jalore on the ground that it may create a law and order problem, police said. Deputy commissioner of police, Jodhpur, Amrita Duhan said, “We are asking him to postpone his visit to Jalore in order to maintain the law-and-order situation.” Police officers familiar with the development said that Chandra Shekhar was insisting on visiting the Dalit family.

  • The state's coronavirus fatality rate stood at 1.83 per cent, while the recovery rate was 98.02 per cent.

    Maharashtra sees steep Covid spike with 1,800 new cases, 6 deaths

    Maharashtra on Wednesday recorded 1,800 fresh coronavirus cases, an increase of more than 900 infections reported a day ago, pushing the active case-count to 11,370. Six patients succumbed to the infection in the state, the health department said. Of the total 1,800 new cases, more than half of them were detected in Mumbai. With these additions, the state's overall coronavirus tally rose to 80,76,165, while the death toll increased to 1,48,180.

  • Youth make a human pyramid to reach and break the dahi handi as they celebrate Janamashtami.

    Haryana declares Janamashtami holiday on August 19 in government offices

    The Haryana government has notified that August 19 will be observed as holiday in government offices and educational institutions on account of Janamashtami festival instead of August 18.

  • The agency searched the firm’s head office in Vikhroli, as well as two other premises in Bhandup and Mulund. (Nitin Lawate/ANI)

    Patra chawl case: ED searches at three premises linked to construction firm

    Mumbai The Enforcement Directorate searched three locations in Mumbai on Wednesday in connection with the ongoing investigation into the Patra Chawl case, in which veteran Shiv Sena leader Sanjay Raut was arrested on August 1. According to ED officers, searches were conducted at three premises of a real estate development firm. The agency searched the firm's head office in Vikhroli, as well as two other premises in Bhandup and Mulund.

SHARE
Story Saved
×
Saved Articles
Following
My Reads
Sign out
New Delhi 0C
Wednesday, August 17, 2022
Start 15 Days Free Trial Subscribe Now