Why is Chase app not working? Users report widespread login issues amid outage

Chase app is down for thousands of users in the United States.

Updated on: Jul 15, 2026, 08:26:10 IST

By Vaishnavi Vaidyanathan

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Update: Chase's mobile app and website are back online after a brief outage on Tuesday night. The disruption began around 9:30 p.m., with most users reporting login issues with the mobile app. By 10:48 p.m., Downdetector showed no active outage reports.

Chase app is down for thousands of users in the United States. (UnSplash)

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Initial report: Chase's mobile app is down for thousands of users across the United States, with many reporting they are unable to log in.

Downdetector reports

According to Downdetector, outage reports began surfacing around 9:30 p.m. EDT on Tuesday. Most users reported login issues with the mobile app, while others said they were also unable to access Chase's website.

As of 9:46 p.m. EDT, Downdetector had logged more than 3,000 user reports.

One user complained, "Can't log into chase online."

Another reported, "Chase app down, july 14th evening."

A third person wrote, “I can’t log in as well… I just placed last order through Amazon, got notification through email it is delivered then a minute after it’s canceled… After a little bit I’ve tried to log in into Chase and it gave me some weird error 'We're temporarily unable to connect to Chase. Please try again later. Thanks for your patience. It looks like this isn't working. Please try again later.' I thought my account was hacked.”

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Social media reports

Many users also took to X (formerly Twitter) to report the outage.

A user expressed, "JP Morgan, I can’t use my Chase card the app is down and I’m out of water please give me 1k for my troubles."

Another added, "Chase mobile app down it seems."

ABOUT THE AUTHOR
Vaishnavi Vaidyanathan
Vaishnavi Vaidyanathan leads the US Desk at Hindustan Times, where she writes, strategises coverage, and ensures quality across all beats. With eight years of experience covering US news for leading publications, she has reported extensively on politics, entertainment, and sports. Vaishnavi holds a graduate degree in English, Journalism, and Psychology, and completed her PG Diploma in Broadcast Journalism from the Manorama School of Communication, where she was awarded the prestigious Mammen Mappillai Award for Best Outgoing Student. She began her career at the International Business Times (US Edition), covering US breaking news, politics, and entertainment. She later joined Opoyi, reporting across all beats, including US sports and trending stories. Prior to Hindustan Times, she served as World Lead at Times Now News, covering comprehensive world news and events. Vaishnavi has expertise in politics, entertainment, and breaking news, and enjoys tackling stories across a wide range of topics. Beyond the newsroom, she is an avid traveller, a foodie who loves exploring new restaurants, and a pop culture enthusiast who enjoys watching latest shows and films. She also enjoys engaging in debates and discussions on Reddit.Read More

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