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DJB approves ‘One zone, one operator’ model for sewer management
New Delhi: The Delhi Jal Board (DJB) on Wednesday approved a ₹17,969-crore plan to overhaul the Capital’s sewer network by dividing the city into eight zones and placing the entire network in each zone under a single private operator, officials aware of the plan said
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New Delhi: The Delhi Jal Board (DJB) on Wednesday approved a ₹17,969-crore plan to overhaul the Capital’s sewer network by dividing the city into eight zones and placing the entire network in each zone under a single private operator, officials aware of the plan said.
Under the 10-year “One Zone, One Operator” model, each operator will be responsible for the repair, maintenance and management of all sewer infrastructure in its zone, including sewer lines, manholes, pumping stations and consumer complaints. The model, senior DJB officials aware of the matter said, is similar to the power distribution system, under which four private discoms operate in four zones of Delhi.
DJB currently maintains 11,212km of sewer lines, 668,000 manholes and 145 pumping stations across the Capital.
Officials, who sought not to be identified, explained that the new system is intended to shift the agency from reactive, complaint-based repairs to planned preventive maintenance. It will include geo-tagged inspections, real-time monitoring through a central command centre and 100% mechanical and robotic cleaning of sewers. Payments to operators will also be linked to performance, with the stated objective of speeding up complaint resolution and reducing sewer overflows.
Delhi water minister Parvesh Verma said the model was primarily aimed at fixing responsibility for sewer-related problems.
“For a Delhi resident, it should not matter which officer, division, or contractor is responsible for a sewer. If there is a problem, the system should know about it, someone should be responsible for fixing it, and the work should be tracked till it is completed. That is the change we want to introduce,” Verma said.
HT had reported on July 15 that the DJB was considering a “One Zone, One Operator” policy on the lines of the power discom model to improve sewer service delivery. A separate plan is also being worked on to streamline the city’s water distribution network along similar lines.
For water supply planning, the Chandrawal and Wazirabad water treatment plant command areas have already received sanction for projects. The remaining parts of Delhi have been divided into six zones — South, South-West, West, North-West, East and North-East.
Administrative approvals have already been given for the West and South-West zones, involving an estimated ₹11,427 crore investment for comprehensive transformation of their water supply infrastructure, including 15 years of operation and maintenance.
“A consultant has been engaged for the remaining three zones as well,” a DJB official said.
₹6,044cr overhaul for south Delhi
Also on Wednesday, the DJB board also approved a ₹6,044.05-crore project for a comprehensive overhaul of the water supply infrastructure in south Delhi.
This project will cover 247 sq km, 13 underground reservoir (UGR) command areas and 12 assembly constituencies, serving around 244,381 domestic consumers, officials said. It will introduce smart meters, bulk flow meters, and chlorine and pressure sensors to enable real-time monitoring, more accurate metering and water auditing.
The project aims to ensure zero contamination and reduce non-revenue water to below 15%, officials said. Non-revenue water refers to water produced by the utility that does not generate revenue because of leakages, theft, metering errors or other losses.
DJB estimates that non-revenue water in Delhi currently stands at around 50%.
Verma said the project was intended to improve the management of the existing network rather than simply expand it. “We have to know where water is going, where it is being lost, and whether the pressure and quality are right. Technology will help us make the system more accountable and efficient,” he said.
328 MGD sewage treatment capacity
The board also approved the invitation of tenders for 13 new sewage treatment plants (STPs) with a combined capacity of 328 million gallons a day (MGD), at an estimated cost of ₹7,373 crore under funding from the Centre’s National Mission for Clean Ganga (NMCG).
An Asian Development Bank top-up loan of ₹3,505 crore was also approved for a further 60 MGD sewage treatment plant, transmission upgrades, SCADA systems and distribution improvements.
The DJB also approved the Delhi Water & Sewer (Tariff and Metering) Regulations, 2026, replacing the 2012 regulations. According to officials, the new framework simplifies water and sewer connections, rationalises charges, provides clearer billing provisions and expands digital services. Rebates are also proposed for households adopting rainwater harvesting and wastewater recycling.
Other approvals included ₹65.49 crore for rebuilding 25 Water Emergency Centres across Delhi and changes to rainwater-harvesting provisions to bring government buildings under mandatory compliance.
