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‘E-cop’ kiosk at domestic terminals soon

So far, since the installation of first kiosk in December last year, 650 fliers have used it out of which in 32 cases e-FIRs or lost reports were registered by the Delhi police.

delhi Updated: Apr 28, 2019 03:17 IST
HT Correspondent
HT Correspondent
New Delhi
E-cop,kiosk at domestic terminal,domestic terminals
Following positive response and increased demand for the passenger help kiosk at the international terminal of the Indira Gandhi International airport, the Delhi Police is planning to extend the facility to the two domestic terminals soon.

Following positive response and increased demand for the passenger help kiosk at the international terminal of the Indira Gandhi International airport, the Delhi Police is planning to extend the facility to the two domestic terminals soon.

So far, since the installation of first kiosk in December last year, 650 fliers have used it out of which in 32 cases e-FIRs or lost reports were registered by the Delhi police.

Known as “e-cop kiosk”, the kiosk is installed outside the international arrival terminal (T3). The facility helps passengers and people visiting the airport report lost items or lodge a complaint without visiting a police station.

Further, the kiosk also allows a passenger to access the internet for information about the city, find nearby necessities, locate places to visit, spot nearby markets, enquire about the weather or listen to music. Those running low on phone battery can also charge them at the kiosk.

Deputy commissioner of police (IGI airport) Sanjay Bhatia said that on an average, over the past five months, the kiosk has had five to seven users every day.

“So far, we have registered e-FIRs or lost reports in 32 cases. In all, 650 passengers have approached the kiosk seeking help or assistance in some or the other matter,” he said.

Bhatia said, following the popularity of the kiosk, the Delhi Police have decided to extend the facility at Terminal 1D and Terminal 2 (both domestic terminals) to cater to domestic passengers.

“In many cases, passengers from foreign countries also wrote us feedback appreciating the service,” DCP Sanjay Bhatia said.

Delhi police commissioner Amulya Patnaik said that the kiosk can also be used to report a cyber crime. A police officer is also deputed at the round the clock kiosk to make it an interactive panel, he said.

“The “e-cop” is a first-of-its kind initiative at any airport in the country. The service is available round the clock. The idea behind extending the service to domestic terminals is to cater to a large number of passengers as domestic terminals have a larger footfall. It is like bringing the police station to the passengers who require police assistance,” Patnaik said.

First Published: Apr 28, 2019 03:17 IST