Angry Govt raps DIAL for mess at airport
The government has thrown its weight behind the harassed passenger at Delhi’s international airport. Upset with the slow pace of work and a collapse of passenger facilities, the civil aviation ministry has summoned all stakeholders for a meeting on March 10 to work out a roadmap for hastening the airport modernisation exercise.
The ministry’s intervention came after the Hindustan Times highlighted the wretched situation at the airport, where endless queues at the entrance, check-in and immigration counters have been traumatising passengers, and leading to both delayed take-offs and missed flights.
“The ministry has taken a serious view of the prevailing situation at the Indira Gandhi International Airport and has raised the matter with the Delhi International Airport Limited and asked them to take corrective steps to address the inconvenience caused to the passengers,” a senior official in Civil Aviation Minister Praful Patel’s office told Hindustan Times on Wednesday.
A ministry delegation led by joint secretary (airports) K N Srivastava visited the airport on Tuesday. Ministry sources said the government is thoroughly displeased with the pace of work, and the inconvenience it is causing fliers.
DIAL confirmed that Srivastava and his team visited the airport to assess the situation.
“He (Srivastava) offered many constructive suggestions. He will convene a meeting of stakeholders including DIAL, Immigration, Customs, CISF and airline representatives, and review the action plan for reducing the inconvenience to passengers,” a DIAL spokesman said.
The modernisation plan includes building a new common terminal for domestic and international flights, an separate terminal for budget carriers, and a third runway that can handle giant aircraft like the Airbus A380.