We cannot initiate action by ourselves against erring builders

Most complaints we receive are for the lack of completion of work and commercial activities on the facilities by the builders...

Many residents of flats erected by private builders say builders have failed to provide them facilities originally promised. They say builders are provided completion certificates even though the situation on ground remains different. Is the authority taking note of the problem?
Most complaints we receive are for the lack of completion of work and commercial activities on the facilities by the builders. Although we provide completion certificates, it is on the basis of no-objection certificates (NOCs) provided by other departments. The other agencies responsible for power, fire safety, sewage, water etc. should also ensure that the project is actually completed and proper provisions are provided before issuing NOC.

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Do you think builders get away just because there is no regulatory authority for them? How can they be made more accountable? There are also complaints that GDA officials are alleged to be in cahoots with the builders.
Civic agencies should ensure that builder does not get away without providing the residents with what he actually promised. One solution could be forming a nodal agency at the district level to perform checks on the NOCs issued by different departments. When complaints are received against our officials we take departmental inquiry and action is taken if officials found guilty.

How do you deal with the developers who advertise that their project has access to all civic amenities which do not exist at ground level. What can GDA do to safeguard the interests of buyers?
Any builder who gives out this haphazard picture should immediately be brought to our notice. Public should check such cases with the GDA to ensure that they get a fair picture. There are IPC sections based on which actions can be taken against such people. But, GDA cannot initiate suo moto action against such erring builders.