'Sincere apology': Scoot airlines after flight takes off without 35 flyers

Updated on Jan 19, 2023 05:23 PM IST

Scoot said the incident was due to 'inclement weather conditions affecting departures' and that it 'sincerely apologises for inconvenience caused' to stranded passengers. "We are currently working to provide affected customers with the necessary assistance," the airline said.

Thirty-two passengers could not board the Singapore-bound flight scheduled to depart from the Sri Guru Ramdas Ji International Airport in Amritsar at 7.55 pm on Wednesday.
Thirty-two passengers could not board the Singapore-bound flight scheduled to depart from the Sri Guru Ramdas Ji International Airport in Amritsar at 7.55 pm on Wednesday.
By | Edited by Chandrashekar Srinivasan

Singapore-based budgtet airline Scoot apologised Thursday after a flight from Punjab's Amritsar left 35 passengers behind when it took off over four hours ahead of schedule. Scoot said the incident was due to 'inclement weather conditions affecting departures' and that it 'sincerely apologises for inconvenience caused' to stranded passengers. "We are currently working to provide affected customers with the necessary assistance," the airline said.

Also Read | Shankar Mishra banned from flying on Air India for 4 months after urination case

The flight to Singapore - TR509 - was to depart from Amritsar's Sri Guru Ram Das Jee airport at 7.55 pm on Wednesday but left at 3.45 pm instead. The airline said passengers had been notified 'in advance' of the change in departure times via 'email and/or SMS, where possible'.

The faux pas involving Scoot came days after a Go First flight from Bengaluru left behind 55 passengers who were waiting in a shuttle bus to board the plane to Delhi.

Read | Row over reports that BJP MP opened flight’s emergency exit

The director of the Amitsar airport, VK Seth, told Hindustan Times passengers left behind by Scoot were told they would be accommodated in other flights. Asked how this happened, he said the agent who booked the tickets did not inform passengers about the timing change.

"All booking agents were informed well in time and they relayed information to their clients. But only one agent could not inform his clients... for reasons best known to him."

Over 250 other passengers boarded the flight as per the revised schedule.

India's aviation regulataor has ordered a probe into the incident. The Directorate General of Civil Aviation (DGCA) has sought details from both Scoot and Amritsar airport authorities.

Get Latest India Newsalong with Latest Newsand Top Headlinesfrom India and around the world.
SHARE THIS ARTICLE ON
  • ABOUT THE AUTHOR

    Kanishka is a journalist at Hindustan Times’ news desk. When not in newsroom, you will find her on streets of Delhi exploring food cafes or capturing world through her lens.

SHARE
Story Saved
OPEN APP
×
Saved Articles
Following
My Reads
My Offers
Sign out
New Delhi 0C
Monday, January 30, 2023
Start 15 Days Free Trial Subscribe Now
Register Free and get Exciting Deals